WebRTC Registration failure

Discussion in '3CX Phone System - General' started by marauder99, Aug 8, 2015.

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  1. marauder99

    Aug 8, 2015
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    Hello @all,

    I've encountered a strange problem which I can't fix by documentation.

    Since today in the morning, my V.14RC WebRTC won't work anymore. Log shows the password to be incorrect. It says in the Activity Protocol:
    I don't see which passwords I should get to match here, though.

    It repeats the login every few seconds, so the log is full of messages like this:
    In the System - Trunk Status, webrtc gateway is accordingly shown as red. Is there a way to fix this so easy I didn't see it?

    I'm grateful for any help on this.

    Best regards,
  2. pj3cx

    pj3cx Active Member

    Aug 1, 2013
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    Hi there,
    The webrtc gateway should be red in normal state, as it registers only when a webrtc call comes in.
    However the log snippet seem to indicate an authentication issue, can you check whether is listed in the WebRTC Gateway / Advanced / Trusted IP Addresses as by default ? and that the "Require Registration for" dropdown is set to "In and Outgoing Calls" ?
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