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WellGate 2540 missing in 3CX Console

Discussion in '3CX Phone System - General' started by narkumas, Jan 26, 2018.

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  1. narkumas

    narkumas New Member

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    Hello 3CX Staff!

    I am missing the Welltech Wellgate 2540 4FXS in the Management console.
    Is it compatible wit the 2504 4FXS? I have a 2504 and would like to provision it with 3CX standard methods.
     
  2. narkumas

    narkumas New Member

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  3. eddv123

    eddv123 Well-Known Member

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    Look at the below, the FXS variant you are using is not supported:
    https://www.3cx.com/voip-gateways/

    You are not alone with this, beroNet FXS is not recognized as well as some Patton models.

    I would suggest (if you are comfortable with custom templates) taking the 24 port variant and adjusting this. I did the opposite sort of thing with the Patton 4112 JS (FXS) up to the un-supported 24 port channel bank and it worked fine.

    NOTE: Custom templates are not supported by 3CX.
     
  4. narkumas

    narkumas New Member

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    Yeah, but the WellGate 2450 is supported!
    upload_2018-1-26_13-32-15.png
    upload_2018-1-26_13-32-45.png
     
  5. eddv123

    eddv123 Well-Known Member

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    You have said above you are using FXS not FXO:

    FXO = Analogue lines.
    FXS = Analogue endpoints such as phones, FAX and ringers.

    https://www.patton.com/technotes/fxs_fxo.pdf

    The 3CX support page states: Welltech WellGate 2540 – 4 port FXO and makes no reference to FXS. The FXO variant will appear in the "Trunks" page in 3CX.
     
    YiannisH_3CX likes this.
  6. narkumas

    narkumas New Member

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    Ah, sorry. I missed the difference. Thank You for this information.
     
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