What is a "RECORDING"

Discussion in '3CX Phone System - General' started by petewatterschats, Mar 25, 2016.

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  1. petewatterschats

    petewatterschats New Member

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    Extensions - 3CX Client

    There is a check box for "Show Call Recordings", they do not appear to ve voice mail or Greeting recordings so what are they

    I use the client to show them but I have none, i did make greeting wav files for this extension and I did have a voice mail for this extension
     
  2. leejor

    leejor Well-Known Member

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    These are recording of conversations, when the PBX is set to do so.
     
  3. petewatterschats

    petewatterschats New Member

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    Thanks, I understand now
     
  4. craigreilly

    craigreilly Well-Known Member

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    or when someone hits the "RECORD" button during a conversation.

    ...and listing of said recordings can be found in the soft clients...
    If I understand correctly, links to the recording are also found in the Call Logs.
     
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  5. petewatterschats

    petewatterschats New Member

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    I looked for a record button on the windows client but can not see one

    If I leave unchecked the record all calls in extension setup

    How can I record at my option a call on the windows client and on a Hard Phone
     
  6. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    Below I took some screenshots of what I had available.

    3CX Phone has a "Rec" button when you are on an active call.

    For deskphones, some of them allow you to set a "Record" button from their interface which, in most cases, works exactly like the "Rec" button on the 3CXPhone app, however this option will have to be set in the interface manually, it cannot be done through the Management Console.
    Not all phones have these options though. Also note that this option has not been tested by the 3CX R&D department, but for the below 2 models, at the time of writing this it works.

    3CXPhone:
    [​IMG]

    Yealink T46 (fw v28.73.0.50):
    [​IMG]

    snom 870 (fw v8.7.5.35):
    [​IMG]
     

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  7. petewatterschats

    petewatterschats New Member

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    I am testing on a Yealink T21PE2

    Line Key 1 and Line Key 2

    If I setup Line Key 1 to record, does this mean that all calls will be recoreded or is there a way to toggle on and off

    I get the impression that selective recording on hard phones is not a common practice - is this correct


    Programable Key and a set of keys under this, I think I should leave these alone

    Thanks
     
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