What line of phones do you recommend?

Discussion in '3CX Phone System - General' started by JMK, Jan 2, 2018.

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  1. JMK

    JMK

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    I know this is a really subjective question but if you're a long time partner the response could be even more meaningful to me. I am relatively new to the 3CX partner program but supported a competing product for several years. During that time we landed on Polycom as our primary phone line and Aastra as a secondary lower cost alternative for reasons developed over time.

    What line of phones do you partners typically recommend? I would expect a model for receptionist, executive and low usage areas. If pricing is sometimes an issue what is your alternative line phones?

    Thanks
     
  2. billtodd77

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    A lot of people recommend Yealink, but I had a horrendous failure rate when I was selling them. When they weren't failing, I was having lots of call quality issues with them (particularly the T22 and T23s).

    I wound up settling on the Snom D715. Good call quality, none that have failed me so far, and a good price.
     
  3. sip.bg

    sip.bg Active Member

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  4. JMK

    JMK

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    Thanks billtodd77
    Are you using just D715 or the entire line.
     
  5. Brad Cann

    Brad Cann New Member

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    I Recommend yealink. And call quality issues are almost always not a phone issue, more a network issue. Only had one with an issue thus far.
     
  6. JMK

    JMK

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    I'm fully aware of what is supported, what I'm interested in is what experienced people have settled on and why. Just because a phone is supported doesn't mean users or partners like them.
     
  7. JMK

    JMK

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    Brad,
    Can you tell me why you settled on Yealink?
     
  8. sip.bg

    sip.bg Active Member

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    I'm reselling Yealink and Fanvil for several years. The failure ratio is less than 1% on the basis of over 5,000 units sold.
     
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  9. JMK

    JMK

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    Great. So if cost is not an issue which one do you prefer to support and why?
     
  10. sip.bg

    sip.bg Active Member

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    Yealink seems to be more prestigious and "heavy" looking. They resemble more Cisco line, especially high-end series. Fanvil has excellent price-performance ratio, especially latest X3s, X4(G), X6 with color displays and BLF buttons (X4(G), X5s, X6).
     
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  11. JMK

    JMK

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    Thanks sip.bg
    That's the exact type of information I'm looking for.

    Any others care to comment?
     
  12. Brad Cann

    Brad Cann New Member

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    They are relatively cheap, and looked the most like the LG Ipecs we had currently seeing as i work in a very Tech illiterate company, keeping things as close as possible to what was here was of high importance. Considering what i would call the executive grade phone (T46G) is ~ $300 and the normal user phone is ~$170 i considered that cheap. They were also compatible with our existing headsets with the EHS36 adaptor, so there was more money saved.

    All up 50 handsets, 2 executive handsets, 3 Conference phones, and a 3cx permanent license with 16 concurrent call limit cost us just a smidge under $11,000 AUD. And we were finally out from being held to ransom by LG Ipec.
     
  13. Martin.AIR

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    For me, Yealink 1st - Clients say it looks better. Plus it seems very well supported by 3CX (more than other supported phones)
    Then, Polycom - usually a re-use from their old system. I have some Aastra in, but don't like them.

    In a ideal world, snom makes a great phone - I would sell those over everything else if they had looks and accessories.. Their firmware is way better than all the rest - for example they correctly beep when a second call is waiting from a ring group. Polycoms and Yealinks do not.
     
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