Where is Add CID Rule

Discussion in '3CX Phone System - General' started by felipeg007, Jul 19, 2016.

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  1. felipeg007

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    I am looking for the Add CID Rule for Inbound Rules - Routing incoming calls.
    It is described here:
    http://www.3cx.com/docs/manual/inbound- ... vorfngfl2b

    “Add CID Rule.”

    I have looked on both version 12.5 PRO and 14 SP3 PRO and can not locate it.
    I am trying to route calls based on Caller ID.

    Thank you
    Felipe Garcia
    Wilson Sporting Goods\Amer Sports America's
     
  2. leejor

    leejor Well-Known Member

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    Did you try...

    Select Inbound Rule, from left column

    Click "Add DID" from the top menu

    Under Number Mask, Inbound Rule Type...use the drop-down menu and select Caller ID Number/Mask

    It could be slightly different depending on the version you are using.
     
  3. felipeg007

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    Yes i tried this under Inbound Rules:
    "Inbound Rule Type" Caller ID Number/mask . For anyone else looking for this. this works but the rule needs to be above all your DID rules.

    Thank you
     
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