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Which phone displays Group ID first then CLI

Discussion in '3CX Phone System - General' started by sharmack, Feb 18, 2009.

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  1. sharmack

    Oct 7, 2008
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    I'm using 3cx v7 8user edition with cisco 7960 handsets
    Everything is working fine so far

    Problem I got is how to change the order to display Group ID first then CLI on the phone's display
    When I tick "Display group ID" in advanced tab it adds Group ID to the call info however
    it is displayed on my CISCO in following order:
    CLI space GROUP ID

    So when I got incoming call I can see clearly caller ID eg 0201234123 then Group ID
    however I can not see whole Group ID name as Cisco display is limited in length
    so what I actualy see is only first 3 letters of Group ID

    Question are:
    Does any one know if its possible to change the order to display Group ID then CLI on Cisco 7960 and how?
    If not which phones have ability to change the order on their display or simply display Group ID then CLI as default?
    (I think either Astra or Snom display Group ID then CLI)
    Which phone in your opinion is most flexible with regards to program its display, buttons etc

  2. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    Caller-id "Name" is send as one string, that is the way it works in North America. So, the 3CX is just adding the Trunk group info onto the end of the name it receives from the PSTN. I seen to recall that name display only had 15 characters to work with, that was the maximum length of the name that could be sent. You won't find a caller id box that will change the order of the name, that would have to be done from the 3CX, an option in the future, perhaps? Maybe renaming the incoming trunks something like T1, T2, T3 or perhaps a two letter code would help.
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