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Why I can not make outbound rule with prefix "1"?

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hi,
The extension numbers begin "2" and the lines "3" other numbers (VM, DR, RG....) are default. Why don't able to prefix the number "1". I can set it but don't run.
thanks
tab
 
How many outbound rule(s) had been created? If not only one. Please list all here.
 
Only thing I can think of is if there are other outbound rules that take precedence. Perhaps ifyou move the rule to the top of the list does this change the situation? also is 1 along with r configured? or you just put 1 in the rule with no transform mask?
 
I have 6 OR-s and 5 run perfectly.

Some of these apply the same pstn line than rule "1". This line a hardware PBX's extension and I would like to call its extensions (101, 102....) so the transform mask is empty.

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Please list out all the outbound rules prefix, then post to here. Or you can move that outbound rule which prefix "1" to top. Let us know the result
 
Just a note to let you know it is possible, because I do it on my own setup. My only outbound rule is for any number that starts with "1" (I'm not dealing with emergency or information calls just yet)

It works well. I removed the "r" from the transform (transform is blank) so that I can just dial regular old numbers and have them go through without problems.

My extensions all start with "9".

Pete
 
prefixes in order:
4, r, -> analogue pstn gateway (temporary solution for hardware pbx extension call, 4-101, 4-102...)
90621380, r, -> voip provider
90621, r, -> voip provider
90620, r, -> voip2gsm gateway for gsm calls
9, r, -> analogue pstn gateway (hardware pbx crosscalling for any wired destination)
1, -, -> analogue pstn gateway (not work)
 
What are you dialing from? A softphone? Or maybe an analog phone via an ATA? If ATA then dial plan might be deleting 1. Any info on 3CX logs? Will either give indication of problem or if no log, will indicate that info not reaching 3CX.
 
I apply all of equipments: PAP2T, SPA941 and SPA3102(line) the symptoms are same.

A failed call with rule "1":
15:51:05.708 CallConf::eek:nIncoming [CM003002] Call(54): Destination not available for call from sip:[email protected] to sip:[email protected]
15:51:05.708 CallConf::Rejected [CM103005] Call(54) is rejected: Destination does not exist, or is not registered
15:51:05.224 CallConf::eek:nIncoming [CM103002] Call(54): Incoming call from 216 (Ext.216) to sip:[email protected]

A successful call with rule "4":
16:02:09.265 StratLink::eek:nHangUp [CM104001] Call(56): Ext.216 hung up call; cause: BYE; from IP:10.0.0.5
16:01:51.922 CallLegImpl::eek:nConnected [CM103001] Call(56): Created audio channel for Ln:30000@tda110 (10.0.0.2:16464) with third party (10.0.0.5:16406)
16:01:51.906 StratInOut::eek:nConnected [CM104005] Call(56): Setup completed for call from Ext.216 to Ln:30000@tda110
16:01:51.906 CallLegImpl::eek:nConnected [CM103001] Call(56): Created audio channel for Ext.216 (10.0.0.5:16406) with third party (10.0.0.2:16464)
16:01:51.890 CallConf::eek:nProvisional [CM103003] Call(56): Ln:30000@tda110 is ringing
16:01:51.609 CallConf::eek:nIncoming [CM103002] Call(56): Incoming call from 216 (Ext.216) to sip:[email protected]

Ext216 is an SPA941
 
I'm exactly know what's wrong for your issue. Post console log always help to find out how to solve the problem. Since your extensions setting is 3 digits. Therefore, you must dial over 3 digits for trigger outbound rules.

4, r, -> analogue pstn gateway (temporary solution for hardware pbx extension call, 4-101, 4-102...)

This setting NOT a temporary solution. It should be the correct setting.
 
If you exactly want to dial 101 at 3CX to hardware pbx's 101. You should create the extension 101 at 3cx. Then forward all 3cx's 101 to 4101.

Hope this can help you.
 
At the 3cx installation the setup asked me about extension number length. I see why do it.

I am thankful for your answer
 
Can I modify this parameter after installation?
 
It should be no option for change the extension number length after completed installation.
 
Many thanks Ricky for your replay.

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