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Windows Client: Disable 'Divert to Voicemail' & 'Decline' Buttons

Discussion in 'Ideas' started by TechJimF, Jun 29, 2017.

Windows Client: Disable 'Divert to Voicemail' & 'Decline' Buttons 5 5 7votes
5/5, 7 votes

  1. TechJimF

    Joined:
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    Please add the ability to disable or remove the 'Divert to Voicemail & 'Decline' buttons when the client is logged in to a ACD queue. In a call center the agent should not have the option to divert or decline any ACD call.

    Thanks,

    Jim
     
    Jhonne O. Dos Santos and SSJ like this.
  2. Mike_KC

    Joined:
    Jan 5, 2018
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    I hope there are more than just a couple of us that need this ability to disable or remove the 'Divert to Voicemail & 'Decline' buttons.

    Please vote to move this up the priority list.

    Thanks,
    Mike
     
    Jhonne O. Dos Santos likes this.
  3. Jhonne O. Dos Santos

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    I agree, we have call centers, this option is essential!!
     
  4. TechJimF

    Joined:
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    We had give up on 3CX because the call/contact center is just not strong enough for our requirements.