Windows Client: Disable 'Divert to Voicemail' & 'Decline' Buttons

Discussion in 'Ideas' started by TechJimF, Jun 29, 2017.

Windows Client: Disable 'Divert to Voicemail' & 'Decline' Buttons 5 5 2votes
5/5, 2 votes

  1. TechJimF

    Joined:
    May 11, 2017
    Messages:
    22
    Likes Received:
    2
    Please add the ability to disable or remove the 'Divert to Voicemail & 'Decline' buttons when the client is logged in to a ACD queue. In a call center the agent should not have the option to divert or decline any ACD call.

    Thanks,

    Jim
     
    SSJ likes this.
  2. Mike_KC

    Joined:
    Jan 5, 2018
    Messages:
    2
    Likes Received:
    0
    I hope there are more than just a couple of us that need this ability to disable or remove the 'Divert to Voicemail & 'Decline' buttons.

    Please vote to move this up the priority list.

    Thanks,
    Mike