Windows client install fails ** BUG CONFIRMED

Discussion in '3CX Phone System - General' started by ncrollo, Jun 15, 2016.

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  1. ncrollo

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    I no longer have the error but I was trying to install the MSI from the v15 welcome email and after the installer completed Visual C++ redistrubutable x86 the installation failed.

    OS: Windows 10 x64

    I could install v14 windows client, load the config file and update to v15 client and everything worked that way. before trying v14 client I tried rebooting, repairing, etc. Nothing got past the VC++R
     
  2. ncrollo

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    3CX Phone for Windows

    OS: Windows 10 x64
    Error: Visual C++ Redistributable for Visual Studio 2015 x86 mandatory prerequisite was not correctly installed [OK]

    When installing the Windows application the installation ends prematurely. I've tried uninstalling VC++R and running the installer again, restarting, etc but still has the same symptoms.

    This was the msi downloaded from the v15 welcome email (3CXPhoneforWindows15.msi) Revision number {E39CF9B2-EE3C-4D80-A9ED-9CDA356B8B27}
     
  3. NickD_3CX

    NickD_3CX Support Team
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    Re: Windows client install fails

    Try right-clicking on the installer and selecting "Run as Administrator" just to be sure it is not some sort of permissions issue checking/installing the VC++2015 x86 package.

    Also, as this is downloaded from the internet live, the PC doing the installation must be connected to the internet.
     
  4. ncrollo

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    Re: Windows client install fails

    With an msi I don't have the option to run as administrator. Tried running in compatibility mode but same issue occurs

    [​IMG]

    I was able to run a command prompt with Admin privileges and run the msi from the elevated command prompt and same problem occurred. It looks like there is a registry hack to enable running MSI as admin but I should not have to do this.
    http://www.howtogeek.com/178826/how-to-force-an-msi-package-to-install-using-administrator-mode/

    EDIT: Computer is connected to the internet.
     
  5. NickD_3CX

    NickD_3CX Support Team
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    Re: Windows client install fails

    Sorry, I was not specific enough, what I meant was try using the option "Run as a different user" (you might have to Shift + right-click on the .msi file) and then use the Admin credentials.

    If this does not work, would it be possible to try and install VC++ 2015 x86 separately from the installer Microsoft provides? I believe the link to it is this:
    https://www.microsoft.com/en-us/download/details.aspx?id=51682
     
  6. ncrollo

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    Re: Windows client install fails

    I tried installing x86 from microsoft, same issue. I grabbed the x64 package, installed that then ran the v15 installer and it went right through. When I had the x86 package installed v15 installer kept wanting to install prerequisite software. Looks like it's not detecting my version correctly.
     
  7. NickD_3CX

    NickD_3CX Support Team
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    Re: Windows client install fails

    This sounds like some issue with the Microsoft VC++ 2015 x86 installer then, but of course it is good to know that you managed to fix this by first installing the x64.

    Mind you I span up a new Windows machine and tried only installing the x86 and it went through alright.

    Thanks for sharing! :D
     
  8. ncrollo

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    Re: Windows client install fails

    Nick, was that a 64 bit windows 10 install? I'm not sure if it is isolated to this particular OS or not
     
  9. NickD_3CX

    NickD_3CX Support Team
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    Re: Windows client install fails

    It was a 2012 R2 64-bit, yes, but the VC++ 2015 was not installed at all on it.
     
  10. nb

    nb Support Team
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    Re: Windows client install fails

    Bear with us a moment.. If you want to get around this do the following:

    Install the V14 client.
    Send welcome email to it from v15
    it will detect an update and it will update to the V15 binaries. (This way it will work because the bug is in the library of microsoft which is in the software that builds the 3CX Installation).

    Let us know.
     
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  11. ncrollo

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    Re: Windows client install fails

    Nicky, yes that works. Thats how I got around the bug the first time. The other alternative is to install the Visual C++ from the link Nick provided for x86 or x64 depending on your version of Windows
     
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