Windows softphone CTI mode for mobile-client

Discussion in '3CX Phone System - General' started by B.Fluehmann, Jan 7, 2017.

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  1. B.Fluehmann

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    Hi
    We are planning to replace our DECT phones on our legacy pbx by Smartphones with 3CX mobile-clients. This is working great so far.
    Our old DECT phones can be controlled by windows uc clients in CTI mode.
    My question is if there is a way to do the same thing with the 3CX windows phone. I.e. use it in some sort of CTI mode and use the mobile-client as phone instead of a legacy desktop sip phone.
    Thanks
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hi @B.Fluehmann

    Actually you can do this, provision the 3cx mobile client with the same provisioning file as the windows client and set the client to CTI mode.
    Start a call and you should get the Make Call function on the mobile client. Of course the clients must be in the same network for this to work
     
  3. B.Fluehmann

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    Hi Yiannis,
    Thank you very much for your fast reply.
    I have tested it and it is working great. One sitenote. It is working as well if the mobile phone is NOT on the same network as the pc/pbx, even over LTE/GSM!
    One thing I have noticed with the new config ist that on incomming calls there is no windows pop-up of the pc-client anymore. Just the mobile phone is ringing. Is this intended like that or is there a way to configure it as well?

    Regards Bernhard
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    There is an option to bring the client in front when a call is coming in but that will bring the whole client in front. That option is located at settings/advanced settings/Behaviour.
    The little pop up comes up when you close the client (press x) but the client is still running in the taskbar.
     
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