Wireless Headset - SPA 3102 and DECT 6 Cordless?

Discussion in '3CX Phone System - General' started by eihli, Jul 12, 2011.

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  1. eihli

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    We need a wireless headset that will let someone transfer/park calls while away from their desk.

    I was thinking the best route would be to go with a Cisco 3102 and a something like this: http://www.amazon.com/Plantronics-CT12-Cordless-Headset-Caller/dp/B000098YD5

    Will this work? Is there something I need to know about using dial codes through an ATA? Or, will transferring/parking calls with dial codes work exactly the same as a regular SIP phone?

    Thanks,
    Eric
     
  2. leejor

    leejor Well-Known Member

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    Unless you need the functionality of a Gateway as well as an ATA, then the 3102 might be overkill (read higher price) for you. You might be better off with something like the 2102 (two ATA ports), or another make ATA. One big difference that you will find using an ATA as opposed to a SIP phone, is, using certain functions. Doing a blind transfer on the Linksys ATA requires a couple of steps, not just a flash, then dial code. It has it's own internal star code to initiate a blind transfer, then dialtone, then the 3CX transfer sequence. Other than that, most can just be accomplished using a flash plus 3CX code.

    Someone else may pipe up about any other drawbacks that I haven't yet come across.

    An ATA, used with a DECT set (with a headset?), for the most part , is the most economical way to go cordless. Have a look through the forums if you are considering a DECT SIP phone, as others have come across drawbacks with some models in using features.
     
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