Work around needed for Exchange contact integration

Discussion in '3CX Phone System - General' started by tim942, Sep 10, 2015.

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  1. tim942

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    All,

    I have no problem with Exchange contact integration, that looks fantastic on the 3CX for windows client. My problem is that on the phones (cisco and yealink), it doesn't use company names and it only wants to use mobile numbers. Would anyone know where this is scripted so that I can change or duplicate it (for a separate custom phone book)?
     
  2. tim942

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    After a lot of digging around, I have discovered a bit about what I can and can't do.

    Can:
    Use multiple numbers per contact and sort by companies
    Export 3CX contacts as a CSV to strip down to needed variables

    Can't:
    Use pause (,) and wait(;) as 3CX does not know what to do with these, which means I can't auto-dial extensions.
    Automate this in an easy way.

    First, my contacts are a mess, but 3CX throws issues if ext, x, a comma, or anything else really is used in the number. I had to do a bit of cleaning so that it was a bit more presentable.

    Second, I found an XML phonebook generator on Yealink's website, but it is limited to 50 groups or 1000 contacts, so I needed to many smaller batches. The tool is actually an Excel spreadsheet, but it is locked and encrypted so I can't see what it is doing exactly. The output looks good on the Yealink T48G, so I would recommend trying it. Output is similar to below.

    <?xml version="1.0" encoding="UTF-8"?>
    <YealinkIPPhoneBook>
    <Title>Yealink</Title>
    <Menu Name="Company 1">
    <Unit Name="User 1" Phone1="Business#" Phone2="Mobile#" Phone3="Other#" default_photo="Resource:"/>
    <Unit Name="User 2" Phone1="Business#" Phone2="Mobile#" Phone3="Other#" default_photo="Resource:"/>
    </Menu>
    <Menu Name="Company 3">
    <Unit Name="User 1" Phone1="Business#" Phone2="Mobile#" Phone3="Other#" default_photo="Resource:"/>
    <Unit Name="User 2" Phone1="Business#" Phone2="Mobile#" Phone3="Other#" default_photo="Resource:"/>
    <Unit Name="User 3" Phone1="Business#" Phone2="Mobile#" Phone3="Other#" default_photo="Resource:"/>
    </Menu>
    </YealinkIPPhoneBook>
     
  3. solutionsit

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    I have created a workaround for our system it may work for you.
    It's not supported by 3cx but works ok for us.
    http://www.3cx.com/forums/post173874.html#p173874
     
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