I used the word "Broken" since what is broken is being able to create a conference with the windows client and have the participants you want in that conference called so they only have to pick up the phone. I hope this helps some people with the changes made in the last update that made it impossible for users to make conferences by calling numbers in the windows client. (Not sending emails, not asking people to dial in). The solution is at the bottom, basically it consist of using the webclient to regain some of the prior functionality. First, here is my take on the change and what is easier in regards to conferencing. People want to conference with phone numbers, not emails. How is someone suppose to conference in the extensions like "Break Room", "Spare Office", "Workshop", "Front Desk", even "Conference Room #1"? Extensions that do not have emails or people tied to them. They want those phones to just ring and be picked up. Old way for a quick conference From a users perspective, Windows Application auto launches and auto signs in. If they want a conference, 1.click "Create Conference"-> 2. click "+"-> Add Numbers, 3. DONE (phone rings user, they pickup or they don't. To add more, click + and put whatever you want) Now the new way is suppose to be simpler. 1.Click "Create Conference" 2. Web Browser launches to Webclient. 3. Sign in with a username and password they have never used. (Ignore the time to locate the email or request new welcome email) 4. Type a Subject since "Conference name can't be empty" error appears if you don't. 5. Select iCal if they use Outlook (Ignore the time of asking someone what "iCal" is since it's not obvious that is for Outlook to users) 6. Open the downloaded iCal file, which launches Outlook. (Ignore the time if they don't have Outlook or an email address) 7. In Outlook client, Click "Invite Attendees" and then Search your Address Book for users. (Ignore time if they are not in the book or unknown email for a number you want to call) 8. In Outlook client, Click "Send". You get a pop up saying you didn't set a meeting location. (ignore time explaining you don't need to put a location for employees) 9. User gets email and dials the conference DID and then puts in ID #. (Ignore time waiting for user to check email, if they even do) But wait, what if they need to dial an extension or number that doesn't have email or the other party is expecting you to call them. Lets continue. 10. Go back to the Windows Client, click "View Conference" 11. Now that Launches the Web Client again, lets Login again if it's not saved. 12. Now you see the conference in the client, but no way to ADD another call. 13. The user calls into the conference they just made, hoping they can then add a user by calling them. 14. Now we might have something, in the webclient it shows the active call. Nothing to "add" someone but they click "Conference" since that is the best guess. 15. They then see this "Select participant". Alright, we can just type a number. They do that and it dials the person! 16. Then they realize this created a new "My Private Conference" separate from the one they Schedule (but didn't want to schedule, they just wanted to to call a few people and talk quickly) 17. They give up. Needless to say, it was a disaster for just making a quick call. However, if you noticed in the above, the "My Private Conference" is what we had in the windows client before it was taken away. That is the key to getting back some functionality, even though we are forced to use the web client to get it. Workaround for Broken Conference via Windows Client 1.Click "Create Conference" 2. Web Browser launches to Webclient. 3. Sign in with a username and password 4. Ignore everything on page and in the top right of page type in the first name or number you want to conference. 5. Click "Conference" in the webclient after they answer. 6. Add another number or user. They come online. 7. Repeat for everyone you want. If you want to view who you have or mute/drop, click "Schedule Conference" in the webclient and then "My Private Conference"