Wrap up time/delay

Discussion in '3CX Phone System - General' started by ckatterl, Mar 10, 2017.

Thread Status:
Not open for further replies.
  1. ckatterl

    Joined:
    Nov 15, 2016
    Messages:
    50
    Likes Received:
    6
    Dear all,

    when picking up a queue-call from a phone, which is logged in to a queue, it takes 1-2 seconds until the callee can hear me.
    The wrap-up time in the queue is set to 0.
    Is there another possibility to speed up this?

    BR, Christian
     
  2. eagle2

    eagle2 Well-Known Member

    Joined:
    Apr 27, 2011
    Messages:
    1,085
    Likes Received:
    11
    You have another problem, not related to wrap-up time. Try to investigate it with wireshark, Wrap-up time is used to manage how long an agent will not receive a new call (ring) after termination of previous, in order agent to prepare for the next call.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. ckatterl

    Joined:
    Nov 15, 2016
    Messages:
    50
    Likes Received:
    6
    This is interresting, as this is only, when the call comes to a queue - not for "normal" phones
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    4,381
    Likes Received:
    278
    Hello @ckatterl

    Can you please let us know what version PBX you are running and what phones you are using? Also are these local or remote extensions?
     
  5. ckatterl

    Joined:
    Nov 15, 2016
    Messages:
    50
    Likes Received:
    6
    Hi,

    PBX-Version PRO 15.0.62928.5
    Phones are Snom320 and Snom360 running on latest firmware.
    It's local extensions.

    BR, Christian
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    4,381
    Likes Received:
    278
    Please note that direct calls and queue calls differ in the fact that the call is first answered by the queue so when an agents answers the call then a re-invite must be send by the PBX so the call is transferred to the extensions. A second of delay is fairly normal any more than that we will need to see a wireshark capture to determine the cause
     
Thread Status:
Not open for further replies.