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Wrap-Up Time

Discussion in 'Ideas' started by Melanie Brock, Aug 13, 2018.

Wrap-Up Time 5 5 1votes
5/5, 1 vote

  1. Melanie Brock

    Joined:
    Aug 7, 2018
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    We would like the option for users to end wrap-up earlier and return to the queue sooner, than the universal wrap-up time (set within the queue) allows.

    I have a customer who would like to set a long wrap-up time for a queue (5 minutes) as they normally have a lot of post-call notes to make, however occasionally they do not need the full five minutes to make the notes so would like to take themselves out of wrap-up earlier.

    Currently they have to wait for the the full 5 minutes to pass, before they are placed back in the queue to take another call.
     
    Gandeep and AnthonyH like this.
  2. Gandeep

    Joined:
    Dec 6, 2018
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    I would also like this to be an option. Should be able to cut the wrap up time short if the customer is ready for the call earlier.