Wrong announcement plays in Digital Receptionist

Discussion in '3CX Phone System - General' started by bhoppe2, Jan 6, 2010.

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  1. bhoppe2

    Dec 31, 2009
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    I have two PTSN lines and set up different menues and annoucements for each. Everything appears to be set up correctly and the menu keys work correctly. The problem is that the announcement for the Digital Receptionist on Ext 80 for PTSN line 1 also plays on Digital Rceptionist Ext 81 on PTSN line 2. The recordings are different, but only one plays on both lines. The Digital Receptionist for Line 2 (originally, Ext 81) was added after Line 1 was working. I have tried renumbering the lines so that Line 1 is associated with ext 81 and line 2 is associated with ext 80. Still, only the original recording for Line 1 plays. I have also rebooted the system, without success. Any ideas on how to have different announcements in each external line as it says in the manual?
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