One of our departments are saying they are getting calls for CS. I checked the server logs and it seems the callers are selecting the option to go to this queue. I believe what is happening is they are mis-typing an extension or typing one that no longer exists. So for example, they call in and hear "You may dial an extension at any time". They punch in 245 instead of 250, 245 doesn't exist so it gets routed to option 2 which is not the department or person they wanted. I can only think of 3 solutions for this which I would rather not do. -Update everyone's extensions to be in the hundreds of what their department queue is, and I guess forward the old ext to the new one so customers don't notice a difference besides change of contact info. -Create 75+ fake extensions that forward to our CS department so if they put in one of these wrong extensions it sends them to CS. -Change our digital receptionist recording and make it so they have to choose an option before entering an extension. All of these options suck. Is there anything I am missing? Is there no way to set it up so we can say "The extension you entered does not exist"?