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Xenapp/terminal services issue.

Discussion in 'Windows' started by james.webster, Jan 30, 2014.

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  1. james.webster

    Jan 30, 2014
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    We are wanting to do the upgrade from 3cx 11 to 12 and because our users use myphone regularly we want to install the 3cx phone in citrix xenapp so users can run the app in CTI mode.

    We are having an issue that when we send a config file (via the welcome email) to the user and they open it the 3cx phone app goes and reinstalls itself and then ask the user if they want to restart, which if they click yes reboots the whole server kicking 20 people off the server. If the user clicks no to the reboot and then manually restarts the app then it works fine.

    I've installed the app and set it to run on logon for all users and it loads fine for each user when the logon completes. If each user enters the configuration manaually then they can use the phone without any problems.

    What i want to know is there anyway of altering the config file that gets sent to include a switch to prevent the app from prompting for or doing a reboot even if it thinks its needed.

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