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Yealink Firmware Upgrade to 2.73.0.40 stops phones ringing in queue

Discussion in '3CX Phone System - General' started by MCCIT, Nov 17, 2015.

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  1. MCCIT

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    I have recently upgraded all yealink phones to latest approved firmware via 3Cx console (v2.73.0.40 for T28 Since then all T series phone T28, T26 etc only ring once during a call to a queue. So an incoming call enters queue the yealink phones in that queue ring once then go silent but still show the incoming call (they can answer the call its just the phone stops ringing)

    Cisco phones on the same queue still ring ok. It is only yealink phones that are effected. Other than firmware update no other changes have been made. If you ring one of the effected phones directly it rings OK, it is only ringing for a queue calls that is effected.
    I tried rolling back one of the phones to see if this fixed it but I cannot get it to take older firmware.

    Any help much appreciated.

    marcus
     
  2. CentrexJ

    CentrexJ Member

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    These older Yealink phones when using the 3CX template and newer firmware associate ring pattern six with "splash.wav" ring tone which is a quick ring and then nothing. Set the queue ring tone to a lower number in the template (1-3 suggested) and re-provision and the problem will be resolved.
     
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  3. MCCIT

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    Lifeline you are a scholar and a gentleman much appreciated. Worked perfect.

    MC
     
  4. CentrexJ

    CentrexJ Member

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    Happy to help!
     
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