Solved Yealink SIP-T58 Update Fail

Discussion in '3CX Phone System - General' started by teldata1, Aug 29, 2017.

Thread Status:
Not open for further replies.
  1. teldata1

    Joined:
    Aug 24, 2015
    Messages:
    63
    Likes Received:
    2
    When I try to update the phone firmware for the Yealink T58 phone through the updates page, it takes about 5 minutes then fails with a message saying something like "Failed to connect to 3CX Update Server." Anyone else experiencing this issue?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. Saqqara

    Saqqara Well-Known Member

    Joined:
    Mar 12, 2014
    Messages:
    1,155
    Likes Received:
    176
  3. teldata1

    Joined:
    Aug 24, 2015
    Messages:
    63
    Likes Received:
    2
    Not what I mean. I'm talking about downloading the Firmware from the 3CX updates server (the same way you would download a service pack update, or SIP trunk update etc.)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Saqqara

    Saqqara Well-Known Member

    Joined:
    Mar 12, 2014
    Messages:
    1,155
    Likes Received:
    176
    Does nslookup return the correct IP address

    Do normal updates work ?

    Are you blocking any ports, etc on the firewall ?

    Could be an issue with 3cx servers and the firmware - unable to download
     
  5. teldata1

    Joined:
    Aug 24, 2015
    Messages:
    63
    Likes Received:
    2
    I was able to download other updates just now, as there were 4 new SIP trunk templates. So I'm thinking the issue is specifically with the T58 firmware on the 3CX update server
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. Saqqara

    Saqqara Well-Known Member

    Joined:
    Mar 12, 2014
    Messages:
    1,155
    Likes Received:
    176
    Would agree, issue with 3cx servers - unable to download manually from previous url
     
  7. teldata1

    Joined:
    Aug 24, 2015
    Messages:
    63
    Likes Received:
    2
    Just retried downloading from the URL, worked this time... weird.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    6,444
    Likes Received:
    463
    Glad to hear the download worked. I would suspect the download timed out as the firmware for the specific phone is quite large. If you experience the issue again try replicating while running a wireshark capture so we can see the reason of the failure
     
Thread Status:
Not open for further replies.