- Joined
- May 13, 2011
- Messages
- 9
- Reaction score
- 0
We have users that are having severe issues transferring calls with the YeaLink phones. Person A wants to transfer person B to person C. They are doing an attended transfer, and when they get voicemail of C, the wish to retrieve the call. When A tries to retrieve B the phone will hang up. See examples below:
1) A call came in this morning and I transferred it to Will's extension of 109
and hit transfer - 109 - send. I was waiting for Will to answer before I
hit transfer again so I could tell Will who I was transferring. Once Will's
voice mail picked up, I pressed line 1 to get the call back and take a
message from that person. I was able to put line 1 on hold since the caller
wanted to wait to talk to Will. Line 2 was still connected to Will's voice
mail. When I picked up line 2 to try to disconnect from Will's voice mail,
the phone disconnected both lines. This happens a lot and I would hate to
accidentally hang up on a customer.
2) I attempted to transfer an outside call from our Conference Room in the LA
office extension 112 to extension 109 Will Luke, when I realized Will was on
the phone prior to me hitting transfer for the second time. The phone would
not allow me to retrieve the caller and I lost the call.
3) I parked a call and retrieved it. I then tried to put the same call
on hold and retrieve it and I could not retrieve the call. The resume soft
key was an option but I could not get the call to un-lock. Thus I lost the
call.
4) Another incident is transferring a call and while the line is
ringing someone's extension I have tried to pull the call back because I
don't want the caller to have to leave a voice message, I would rather speak
to them in some cases. The resume button will not resume the call once I
have hit transfer send only. I have not hit transfer a second time when
this issue occurs.
Does anyone know the proper procedure for doing this?
Thanks in advance! =)
1) A call came in this morning and I transferred it to Will's extension of 109
and hit transfer - 109 - send. I was waiting for Will to answer before I
hit transfer again so I could tell Will who I was transferring. Once Will's
voice mail picked up, I pressed line 1 to get the call back and take a
message from that person. I was able to put line 1 on hold since the caller
wanted to wait to talk to Will. Line 2 was still connected to Will's voice
mail. When I picked up line 2 to try to disconnect from Will's voice mail,
the phone disconnected both lines. This happens a lot and I would hate to
accidentally hang up on a customer.
2) I attempted to transfer an outside call from our Conference Room in the LA
office extension 112 to extension 109 Will Luke, when I realized Will was on
the phone prior to me hitting transfer for the second time. The phone would
not allow me to retrieve the caller and I lost the call.
3) I parked a call and retrieved it. I then tried to put the same call
on hold and retrieve it and I could not retrieve the call. The resume soft
key was an option but I could not get the call to un-lock. Thus I lost the
call.
4) Another incident is transferring a call and while the line is
ringing someone's extension I have tried to pull the call back because I
don't want the caller to have to leave a voice message, I would rather speak
to them in some cases. The resume button will not resume the call once I
have hit transfer send only. I have not hit transfer a second time when
this issue occurs.
Does anyone know the proper procedure for doing this?
Thanks in advance! =)