Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Yealink T28 and T38 multiple calls

Discussion in '3CX Phone System - General' started by pdq, Nov 22, 2013.

Thread Status:
Not open for further replies.
  1. pdq

    pdq

    Joined:
    Dec 3, 2009
    Messages:
    82
    Likes Received:
    0
    On Yealink T28 and T38 with 3CX Version 12 SP2 Standard extension 100 is the operator. How does the operator answer a second inbound call while the first is talking with the operator? The phones have the ability to have six "lines". I have "I want to be able to answer more than 1 call at the same time -use phone" checked.
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,116
    Likes Received:
    329
    Obviously they would have to put the first call on hold, then take the second, unless you added a second receptionist.
     
  3. pdq

    pdq

    Joined:
    Dec 3, 2009
    Messages:
    82
    Likes Received:
    0
    Yes, but we do not see any inbound call on this phone. Is there a way to do additional "line"?
     
  4. pdq

    pdq

    Joined:
    Dec 3, 2009
    Messages:
    82
    Likes Received:
    0
    If we go direct to extension100 and not a ring group, it shows up as a second call. Works now.
     
Thread Status:
Not open for further replies.