3CX V14 Admin Manual
Take the PBX Express
Your PBX, Your Cloud, ready in minutes
Zero Admin
With the new Dashboard
Bulletproof Security
With SSL certs and NGINX
Install on $200 Appliance
Intel MiniPC architecture
New, Intuitive Windows Client
More themes, more UC
More CRM Integrations
Scripting Interface to add your own
Improved Integrated Web Conferencing
iOS and Android apps included
Run On-Premise or in the Cloud
Google, OVH, Windows & Linux

Version 14 Manual & Documentation Index

This index applies to 3CX Phone System 14. The new manual for v15 can be found here and the older versions here.

Section 1 – Introduction & Installation

1. Introduction, Licensing & Support
2. Installing 3CX Phone System
3. Firewall & Router Configuration

Section 2 – Extension / Endpoint management

4. Configuring the clients: 3CXPhone
5. Configuring & Managing IP Phones & Endpoints
6. Extension Management

Section 3 – Trunk Management

7. Configuring VoIP Providers / SIP trunks
8. Configuring VoIP Gateways
9. Trunk Management

Section 4 – PBX Services

10. Configuring Digital Receptionist / IVR
11. Configuring Ring Groups/ Paging / Intercom
12. Configuring Call Queues
13. Configuring Fax Server
14. Configuring Web / Call Conferencing

Section 5 – Advanced Features & Management

15. Delegating 3CX Management Console Access
16. Connecting 3CX – Bridges
17. The Phone Book / Directory service
18. Call Reporting
19. Monitoring your Phone System
20. 3CX Tunnel / 3CX Session Border Controller
21. Configuring WebRTC Gateway
22. Backup and Restore & Failover

Section 6 – Office, Google, CRM integration

Microsoft Office 365Google Contacts
Microsoft Outlook 2007, 2011, 2013 integration
CRM Integration (PRO) Microsoft DynamicsSalesforce.comSugarCRMAct!Exact Online

Section 7 – 3CX Phone System Virtual PBX Server

Introduction & Licensing
Installing 3CX Phone System Virtual PBX Server
Creating Virtual PBX Instances
Configuring a Virtual PBX Instance
Deploying a Virtual PBX Configuration to a Customer
Backup and Restore of Virtual PBX instances

Section 8 – Other configuration/usage guides

3CX Voice Application Designer Manual
3CX Hotel Module Manual
3CX APIs for integration with other applications (PRO)
Wallboard Configuration
CDR – Call Data Records
Failover Configuration