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About Breeze Connect
Breeze Connect is an Australian SIP Trunk Provider with 100% Australian-based support and a strong focus on their customers. Using the latest technology and providing solutions that are tailored to any business, Breeze Connect is an affordable and reliable service provider.
Reference website: BreezeConnect
Before configuring the SIP trunk it is required to go through the following checklist and make changes where necessary:
- NAT (when used) created to 3CX
- Firewall Checker passed
- Firewall SIP ALG checked and if present disabled
Further setup information can be found in our Academy: 3CX Academy Basic Course
Some providers gained support and compatibility with 3CX on a specific product version. It is advisable to always run the latest version of 3CX to ensure ongoing compatibility.
Minimum 3CX Version: 3CX v15.5 SP2
Below is a short overview of the provider's capabilities and services and whether they’re supported or not:
- CLNS (Clip No Screening): No
- Catch All Routing: Yes
- Fax T.38 support: Yes
- CLIR (Number Suppression): Yes
- DTMF via RFC 2833: Yes
- Codec Order: G729, G711U, G711A, GSM-FR
- NAT Support: Yes
Configuring the Trunk with 3CX
The general instructions outlining how to add a new SIP Trunk to your 3CX installation can be found here.
Adding the Trunk
Go to “SIP Trunks” and select “Add SIP Trunk”
- Select Country: AU
- Select Provider in your Country: Breeze Connect
- Main trunk number: This will have been provided to you by Breeze Connect. You must enter the number in the international number format (e.g. 61285203570)
- Press OK
Under the “General” tab in the “Trunk Details” enter the registrar, and in the “Authentication” section your Authentication ID and Password (these will be supplied to you by Breeze Connect).
Once you have filled in these fields as given to you by Breeze Connect, scroll to the top of the page and press OK. At this point if you refresh the page you should see your Breeze Connect Trunk appear as Registered.
Adding Additional DIDs
To associate all other DIDs/Numbers you have in your Breeze Connect account with 3CX, go to the Management Console → SIP Trunks, double-click on your Breeze Connect Trunk and go to the “DIDs” tab.
Here you should already see 1 entry; that is the Main Trunk number you have set. Add all other DIDs/Numbers you have to the list in an international number format (e.g. 61285203570) and press OK.
Creating Inbound Rules
Now that you have associated all your DIDs/Numbers with your SIP Trunk in 3CX, you can create Inbound Rules to set where calls will be routed when those numbers are called. Instructions on how to create Inbound Rules can be found here.
When configuring Breeze Connect SIP Trunks in 3CX, all numbers should be entered in an international number format (e.g. 61285203570), otherwise call routing will fail.
Outbound Caller ID
Breeze Connect Trunks does not support Clip No Screening which means you can only present numbers as Outbound Caller ID that are assigned to your trunk. These numbers must be presented in a national format (e.g. 0285203570) or an international format (e.g. 61285203570).
Numbers can be also be presented in E164 format (e.g. +61285203570).
When configuring your Outbound Rules make sure that all numbers are dialed either in the National (e.g. 0285203570) or International (e.g. 001161285203570) format.You can also dial numbers in E164 format (e.g. +61285203570) More information about how to create Outbound Rules and how they work can be found here.
Upon testing it was observed that when a call is rejected by the phone system, Breeze connect will send a second invite to make sure the rejection was rejected intentionally.