Australian Phone Company - SIP Trunk
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About Australian Phone Company
Australian Phone Company offers VoIP Services to residential and business customers. It complies with Australian Standards and is an active member of Australian Telecommunication Industry Ombudsmen scheme providing additional protection to their customers. So if you’re looking for a secure and affordable SIP Trunk try out Australian Phone Company.
Reference website: Australian Phone Company
Before configuring the SIP trunk go through the following checklist and make changes where necessary:
- NAT (when used) created to 3CX
- Firewall Checker passed
- Firewall SIP ALG checked and if present disabled
Further setup information can be found in our Academy: 3CX Academy Basic course
Some providers gained support and compatibility with 3CX on a specific product version. It is advisable to always run the latest version of 3CX to ensure ongoing compatibility.
Minimum 3CX Version: 3CX Phone System 15.5 SP2
Below is a short overview of the provider's capabilities and services and whether they’re supported or not:
- CLNS (Clip No Screening): Yes
- Catch All Routing: Yes
- Fax T.38 support: Yes
- CLIR (Number Suppression): Yes
- DTMF via RFC 2833: Yes
- Codec Order: G711A, G729, GSM
- NAT Support: Yes
- 302 Diversion Support : No
Australian Phone Company provides the ability to create an account directly from their website.
The first thing you need to do is create an account by navigating to SIP Trunking and choosing the right one for you. Fill in the details with a valid email address and submit the form. You will receive an email verifying that your request has been received and is being processed.
Shortly after you will receive a second email that will include the login details for the billing portal and the Authentication details for your trunk. Also included in the email is a link for adding DID’s to your account.
Login to the billing Interface
You can login to your billing interface here. Your username has been provided in the email you received but there is no password associated with your account, so you will need to click on the “Forgot Password” button to create a password.
You will then need to provide your email address and click on “Check Email”.
You will receive a new email with your username and password. You can now login to your account. Once logged in, navigate to Personal Details / Devices as seen below.
Make sure that the Type is set to Trunk to avoid any issues with call routing. If the type is not set to trunk you will need to contact the Australian Phone Company Support to help you change it.
Next to the trunk type you will find the trunks credentials under the Username and Password columns. These will match the ones you received in the email with the account credentials. We will use these credentials to register the trunk in 3CX.
At this point you will need to add numbers to your account. To do so you will need to navigate here. Fill in the form with the necessary details to receive your numbers. The Device Username is your trunk username from the previous step. Use the same email address to receive your DID. Submit your request and wait for the confirmation email. Shortly after a new email will arrive with the DIDs you requested.
You can now view your DID’s and which device they belong to by navigating from the Personal Menu to “Various” and then DIDs.
The start page can also be used for ordering Australian and international DIDs as well as porting your existing numbers.
Configuring the Trunk with 3CX
The general instructions outlining how to add a new SIP Trunk to 3CX can be found here.
Adding the Trunk
Go to “SIP Trunks” and select “Add SIP Trunk”
- Select Country: AU
- Select Provider in your Country: Australian Phone Company
- Main trunk number: You can get the number from your billing portal as described above. You must enter the number in the international number format (e.g. 61285203570)
- Press OK
Under the “General” tab in the “Authentication” section enter your Authentication ID and Password taken from the Devices section of the billing portal.
Once you have filled in these fields, scroll to the top of the page and press OK. At this point if you refresh the page you should see your Australian Phone Company Trunk appear as Registered.
Adding Additional DIDs
To associate all other DIDs/Numbers you have in your Australian Phone Company account with 3CX, you need to go to the Management Console → SIP Trunks, double-click on your Australian Phone Company Trunk and go to the “DIDs” tab.
Here you should already see 1 entry that is the Main Trunk number you have set. Add all other DIDs/Numbers you have to the list in the international Number format (e.g. 61285203570) and press OK once you have finished.
Creating Inbound Rules
Now that you have associated all your DIDs/Numbers with your SIP Trunk in 3CX, you can create Inbound Rules to set where calls will be routed when those numbers are called. Instructions on how to create Inbound Rules can be found here.
When configuring Australian Phone Company SIP Trunks in 3CX, all numbers should be entered in the international number format (e.g. 61285203570), otherwise call routing will fail.
Outbound Caller ID
Australian Phone Company Trunks support Clip No Screening which means you can present any number as outbound caller ID, regardless if it’s associated with your account or not. For this to work, in any field within 3CX where the Outbound Caller ID can be set, the numbers must be input in either a National (e.g. 0285203570), International format (e.g. 0061285203570) or E164 format (e.g. +61285203570).
When configuring your Outbound Rules make sure that all numbers are dialed either in the National (e.g. 0285203570), International format (e.g. 0061285203570) or E164 format (e.g. +61285203570).
More information about how to create Outbound Rules and how they work can be found here.