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About Cloud Nippon
Based in Japan, Cloud Nippon offers a wide range of telephony services in both business and retail settings. Their high quality SIP trunking service is now certified for use with 3CX, offering customers in Japan an affordable yet reliable VoIP telephony solution.
Reference website: Cloud Nippon
Before configuring the SIP trunk it is required to go through the following checklist and make changes where necessary:
- NAT (when used) created to 3CX
- Firewall Checker passed
- Firewall SIP ALG checked and if present disabled
Further setup information can be found in our Academy: 3CX Academy Basic Course
Some providers gained support and compatibility with 3CX on a specific product version. It is advisable to always run the latest version of 3CX to ensure ongoing compatibility.
Minimum 3CX Version: 3CX v15.5 SP6
Below is a short overview of the provider's capabilities and services and whether they’re supported or not:
- CLNS (Clip No Screening): Yes
- Catch All Routing: Yes
- Fax T.38 support: No
- CLIR (Number Suppression): Yes
- DTMF via RFC 2833: Yes
- Codec Order: G711A, G711U, G729
- NAT Support: Yes
Configuring the Trunk with 3CX
The general instructions outlining how to add a new SIP Trunk to your 3CX installation can be found here.
Adding the Trunk
Go to “SIP Trunks” and select “Add SIP Trunk”
- Select Country: JP
- Select Provider in your Country: Cloud Nippon
- Main trunk number: This will have been provided to you by Cloud Nippon. You must enter the number in the national number format (e.g.0123456789)
- Press OK
Under the “General” tab in the “Authentication” section, enter your Authentication ID and Password (these will be supplied to you by Cloud Nippon).
Once you have filled in these fields as given to you by Cloud Nippon, scroll to the top of the page and press OK. At this point if you refresh the page you should see your Cloud Nippon Trunk appear as Registered.
Adding Additional DIDs
To associate all other DIDs/Numbers you have in your Cloud Nippon account with 3CX, go to the Management Console → SIP Trunks, double-click on your Cloud Nippon Trunk and go to the “DIDs” tab.
Here you should already see 1 entry; that is the Main Trunk number you have set. Add all other DIDs/Numbers you have to the list in the national number format (e.g. 0123456789) and press OK.
Creating Inbound Rules
Now that you have associated all your DIDs/Numbers with your SIP Trunk in 3CX, you can create Inbound Rules to set where calls will be routed when those numbers are called. Instructions on how to create Inbound Rules can be found here.
When configuring Cloud Nippon SIP Trunks in 3CX, all numbers should be entered in the national number format (e.g. 0123456789), otherwise call routing will fail.
Outbound Caller ID
Cloud Nippon Trunks support Clip No Screening which means you can present any number as Outbound Caller ID.
When configuring your Outbound Rules make sure that all numbers are dialed either in the National (e.g. 0123456789) , International (e.g. 0081123456789) or E164 format (e.g. +81123456789). More information about how to create Outbound Rules and how they work can be found here.
Cloud Nippon uses RFC 2833 for DTMF signaling, however Cloud Nippon cannot guarantee that DTMF signaling will work on calls from and to providers outside Japan.