Operations and Functions Performed by the 3CX Hotel Module
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Operations and Functions Performed by the 3CX Hotel Module

Operations and Functions Performed by the 3CX Hotel Module

The 3CX Hotel Module performs the following functions:

Check In Operations

  • Sets Extension Name.
  • Enables the extension to allow outbound calls.
  • Deletes all voicemail messages.
  • Clears Do Not Disturb (DND) status.

Check Out Operations

  • Sets name to blank to show that there is no one in the room.
  • Disables outbound calls on extension.
  • Deletes all voice mail messages.
  • Clears the Do Not Disturb (DND) status.

Do Not Disturb (DND)

  • Sets user status to “Away”.
  • All calls will be sent to voicemail.

Wake-up Calls

The system allows for wake up calls to be scheduled. There are two types of Wake-Up Calls. The first is a scheduled call set by the receptionist using the 3CX Hotel Management Console. The second is set by the guest from the room without the receptionist’s intervention. The guest calls a Wake-Up call service IVR, and follows the prompts to set a wake-up call. At the scheduled time, the system will call the guest and play a predefined message when the guest answers the call.


The system will log calls from each room and show call costs based on the costs configured in the 3CX Phone System Management Console.

The system can output a configurable Call Data Record (CDR) for each call. The CDR can be sent to a separate text file (one call per text file), to a text file containing all calls, or to a TCP port. For each case, the exact format can be customized.

How It Works

The 3CX Hotel Module is an additional module that is installed on the 3CX Phone System machine. The module adds an additional service to the 3CX Phone System machine as well as a Web Application.

The 3CX Hotel Module Service starts only if the Hotel is licensed.  

The web server selection for the 3CX Hotel Module is automatic. If the 3CX Phone System was installed using the IIS option, then the Hotel Module Web Interface will automatically be on IIS. Alternatively, if the 3CX Phone System was installed using the Abyss option, the 3CX Hotel Module will use Abyss. In both scenarios, the 3CX Hotel Management Console can be accessed on http://PBX-FQDN:PBX-PORT/hotel. For example: http://pbx.contoso.com:5000/hotel.