3CX Hotel Module Hotel Software & PMS Integration
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3CX Hotel Module PMS Integration

Hotel Software / PMS Integration

Introduction

Although most of the hotel related functions can be performed via the 3CX Webclient Console, if a Property Management System is present, it can perform actions automatically at Check-In or Check-Out. The 3CX Phone System supports a wide range of hotel software systems.

Integration Options

The 3CX Hotel Module can integrate with PMS systems in the following ways:

  1. Via the Mitel SX2000 PMS protocol.
  2. Via the Fidelio protocol.

Configuring PMS Protocol Integration

When using the Mitel SX2000 PMS protocol, the 3CX Hotel Module acts as a server. In other words, the PMS software sends messages to the 3CX Hotel Module. Use this for Mitel compatible hotel software such as Innquest Roommaster and Brilliant / HotelConcepts. Access the 3CX Hotel Management Console and go to “Settings” > “Hotel Services”. Enable the PMS integration option and specify:

  1. The selected PMS integration type should be Mitel SX2000.
  2. Enter the IP address of the PMS System.
  3. The port must match that configured in the PMS system.

Configuring Fidelio Protocol Integration

The Fidelio Protocol integration can be used for Micros Fidelio and Protel hotel software. In this case, no billing interface needs to be configured.

Note: FIAS (Fidelio Interface Application Specification) is supported by the following PMS systems from MICROS-Fidelio: Fidelio Suite 6, Fidelio Suite 7, Fidelio Suite 8 & OPERA. It is NOT supported by Fidelio Xpress.

The 3CX Fidelio protocol integration acts as a client. This means that in this case, messages will be sent from the 3CX Hotel Module to the Fidelio Management System. Access the 3CX Hotel Management Console and go to “Settings” > “Hotel Services”. Enable the PMS integration option and specify:

  1. The selected PMS integration type should be Fidelio.
  2. Enter the IP address of the PMS System.
  3. The port must match that configured in the PMS system.

The 3CX Hotel Service will restart and load the necessary parameters to communicate with the respective PMS.

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