Partner Communications Company Ltd. - SIP Trunk
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About Partner Communications
Founded in 1997, Partner is a leading communications provider in Israel. The company offers a full range of services from internet and data communications to fixed-line telephony and a customizable business SIP trunking solutions which our Israeli 3CX partners can now use in conjunction with their PBX for a cost-effective and reliable solution.
Reference website: www.partner.co.il
Before configuring the SIP trunk it is required to go through the following checklist and make changes where necessary:
- NAT (when used) created to 3CX
- Firewall Checker passed
- Firewall SIP ALG checked and if present disabled
Further setup information can be found in our Academy: 3CX Academy Basic Course
Some providers gained support and compatibility with 3CX on a specific product version. It is advisable to always run the latest version of 3CX to ensure ongoing compatibility.
Minimum 3CX Version: 3CX Phone System 15.5 SP6
Below is a short overview of the provider's capabilities and services and whether they’re supported or not:
- CLNS (Clip No Screening): No
- Catch All Routing: Yes
- Fax T.38 support: Yes
- CLIR (Number Suppression): Yes
- DTMF via RFC 2833: Yes
- Codec Order: G711A, G711U, G729, G722
- 302 Diversion Support : No
Configuring the Trunk with 3CX
The general instructions outlining how to add a new SIP Trunk to your 3CX installation can be found here.
Adding the Trunk
Go to “SIP Trunks” and select “Add SIP Trunk”
- Select Country: IL
- Select Provider in your Country: Partner Communications Company Ltd.
- Main trunk number: This will have been provided to you by Partner Communications. You must enter the number in the National number format (e.g. 74xxxxxxxx)
- Press OK
Under the “General” tab in the “Trunk Details” section, enter the SIP Server IP Address given to you by Partner Communications in the “Registrar” field.
Once you have done this, scroll to the top of the page and press OK.
Adding Additional DIDs
To associate all other DIDs/Numbers you have in your Partner Communications account with 3CX, go to the Management Console → SIP Trunks, double-click on your Partner Communications Trunk and go to the “DIDs” tab.
Here you should already see 1 entry that is the Main Trunk number you have set. Add all other DIDs/Numbers you have to the list in the National number format (e.g. 74xxxxxxxx) and press OK.
Creating Inbound Rules
Now that you have associated all your DIDs/Numbers with your SIP Trunk in 3CX, you can create Inbound Rules to set where calls will be routed when those numbers are called. Instructions on how to create Inbound Rules can be found here.
When configuring Partner Communications SIP Trunks in 3CX, all numbers should be entered in an National number format (e.g. 74xxxxxxxx), otherwise call routing will fail.
Outbound Caller ID
Partner Communications Trunks do not support Clip No Screening, meaning that you can only present numbers that you have associated to your account. Those must be input in an National number format (e.g. 74xxxxxxxx or 074xxxxxxx) or e.g e164 format (e.g +97274xxxxx).
Partner Communications Trunks allow outbound calls to be made when the dialed number is in any valid number format in Israel. That means that they can be dialed in either National (e.g. 074xxxxxxx) or e164 (e.g. +972xxxxxxxx) formats.
More information about how to create Outbound Rules and how they work can be found here.