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Managing 3CX Phone System Recordings

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Recording Location

Manage Recordings

Set Retention Policies for your Call Recordings


3CX Phone System V15.5 has some great and useful features, like the ability to manage your company’s recorded conversations and voicemail messages centrally, directly from the 3CX Management Console. You can download and delete call recordings and set up retention policies for both call recordings and voicemail messages to be deleted after a certain amount of days in order to conserve your much needed disk space.

Recording Location

The recordings can only be saved to a local disk. When defining a recording location, do not save recordings to the disk root. Create a directory on the disk, and save the recordings to this location.

To change the recording location:

  1. Go to the Recordings node

  1. Click Location.
  2. Enter, or browse to the desired recording location, ensuring NOT to use a disk root location.
  3. Click OK.

Note: Setting the recording path in Linux requires the specified directory to be owned by the

user and have proper permissions to be writable by the PBX.

Manage Recordings

To manage call  recordings simply go to the “Recordings” node. From here you can choose which recordings you would like to either Download or Delete.

Set Retention Policies for your Call Recordings

  1. Go to the Recordings node.
  2. Click Quota

  1. Enter the desired Quota for Recording (GB)
  2. In the Auto Cleaning options section, enable the option to Automatically delete all recordings older than: and choose the number of days to retain the recordings.

Please note:

  • When the recording quota has been reached, the PBX will stop recording. An email will be sent to the administrator, if the value of the Email Notification threshold has been exceeded.
  • Recordings will no longer be written to the server disk, when “Disk Protect Mode” is triggered, where the available free disk space falls below 500MB.

3CX Phone System has some more great features that you can read about, like the ability to Customize Email Templates for all the notification emails that 3CX sends out.

You can read all about these and other enhancements, learn how to upgrade your current system in a few easy steps and find all the information you need to install, manage and run 3CX Phone System from our Online Administration Manuals and User Guides.

Free for up to 1 year! Select preferred deployment:


for Linux on a $200 appliance or as a VM

Get the ISO


for Windows as a VM

Download the setup file

On the cloud

In your Google, Amazon, Azure account

Take the PBX Express