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Call Flow Designer Manual

The 3CX Call Flow Designer (CFD) allows you to easily create call flows and voice applications visually – without requiring any programming or scripting knowledge. You can, for example, query a caller for a customer number, validate this number against a database and route the call based on customer type. Or you can even create a call flow that routes calls based on time of day. The 3CX Call Flow Designer requires a 3CX PRO licence.

1. Introduction
2. Getting Started – Creating a simple callflow
3. The Call Flow Designer Workspace
4. Components – Your building Blocks
5. Conditions and Variables
6. Prompts and Expressions
7. Testing and Debugging your Call Flow
8. Examples of Using CFD

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