Phonect AS - SIP Trunk
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Phonect provides a range of communication services with the functionality and security that large companies look for but at a cost that small businesses can benefit from. Phonect delivers their IP telephony to over 6,000 companies and 60,000 private customers throughout Norway.
Reference website: Phonect
Before configuring the SIP trunk it is required to go through the following checklist and make changes where necessary:
- NAT (when used) created to 3CX
- Firewall Checker passed
- Firewall SIP ALG checked and if present disabled
Further setup information can be found in our Academy: 3CX Academy Basic Course
Some providers gained support and compatibility with 3CX on a specific product version. It is advisable to always run the latest version of 3CX to ensure ongoing compatibility.
Minimum 3CX Version: 3CX Phone System 15.5 SP1
Below is a short overview of the provider's capabilities and services and whether they’re supported or not:
- CLNS (Clip No Screening): Yes
- Catch All Routing: Yes, static SI per trunk
- Fax T.38 support: No
- CLIR (Number Suppression): Yes
- DTMF via RFC 2833: Yes
- Codec Order: G711U, G711A, G729
- NAT Support: Yes
- SRTP - No
Configuring the Trunk with 3CX
The general instructions outlining how to add a new SIP Trunk to your 3CX installation can be found here.
Adding the Trunk
Go to “SIP Trunks” and select “Add SIP Trunk”
- Select Country: NO
- Select Provider in your Country: Phonect AS
- Main trunk number: This will have been provided to you by Phonect. You must enter the number in the international number format (e.g. 472033272020)
- Press OK
Under the “General” tab in the “Authentication” section enter your Authentication ID and Password (these will be supplied to you by Phonect).
Once you have filled in these fields as given to you by Phonect, scroll to the top of the page and press OK. At this point if you refresh the page you should see you Phonect Trunk appear as Registered.
Adding Additional DIDs
To associate all other DIDs/Numbers you have in your Phonect account with 3CX, go to the Management Console → SIP Trunks, double-click on your Phonect AS Trunk and go to the “DIDs” tab.
Here you should already see 1 entry that is the Main Trunk number you have set. Add all other DIDs/Numbers you have to the list in an international number format (e.g. 472033272020) and press OK once you have finished.
Creating Inbound Rules
Now that you have associated all your DIDs/Numbers with your SIP Trunk in 3CX, you can create Inbound Rules to set where calls will be routed when those numbers are called. Instructions on how to create Inbound Rules can be found here.
When configuring Phonect AS SIP Trunks in 3CX, all numbers should be entered in an international number format (e.g. 472033272020), otherwise call routing will fail.
Outbound Caller ID
Phonect AS Trunks support Clip No Screening which means you can present any number as outbound caller ID. These numbers can be in national, international and E164 format.
When configuring your Outbound Rules make sure that all numbers are dialed either in the National (e.g. 2033272020), International (e.g. 00472033272020) or E164 format (e.g. +472033272020). More information about how to create Outbound Rules and how they work can be found here.