Ring Groups Paging Intercom
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Ring Groups Paging Intercom

Configuring Ring Groups / Paging / Intercom

On this topic

Configuring Ring Groups / Paging / Intercom

Introduction

Ring Groups

Paging

Intercom

See Also

Introduction

The Ring Groups / Paging and Intercom features add powerful capabilities to your PBX. Ring groups will help you to never miss that important customer call, whilst the Paging feature allows you to make announcements to groups of people rather like a PA system.

Ring Groups

A ring group allows you to direct calls to a group of extensions. For example, you could define a group of three sales people, and have the general sales number “DID” ring on all three extensions at the same time or after each other. When you create a ring group, you assign it a virtual extension number. This will be the number used by the phone system to “address” the ring group.

To add a ring group:

  1. In the 3CX Management Console, select “Ring Groups” > “Add Ring Group”.
  2. Now enter the ring group options:
  • Virtual extension number – This number identifies the ring group from other extensions. Keep the automatically generated extension number, or specify a new one as needed. Do not specify an existing extension number.
  • Name – Enter a friendly name for the ring group.
  • Ring strategy – Select the appropriate ring strategy for this ring group:
  • Prioritised Hunt – This will start ringing on the first extension, then the second etc.
  • Ring all – All phones will ring at the same time
  • Paging – This will page all extensions part of the group (see next section)
  • Ring time – Specify how long the phones should ring for.
  1. In the section “Ring group members” specify the extensions that should be part of this ring group. Simply click on the extensions to the left and click on the “Add” button to add them to the ring group. Move the extensions up or down to configure the priority of an extension.
  2. In the section “Destination if no answer”, you can define what should happen if the call does not get answered by the ring group.

Paging

Paging allows someone to ring a group of extensions and make an announcement via the phone speaker. The called party will not need to pick up the handset as the audio will be played via the phones speaker. The person paging will not hear any audio back from the people being paged. Both paging and intercom features require a phone that supports intercom and that is configured to allow it. To add a paging group:

  1. Click on “Ring Groups” > “Add Ring Group” option to bring up the “Add Ring Group” page.
  2. Now enter the ring group options:
  • Virtual extension number – Specify an extension number which will be used for this paging group.
  • Name – Enter a friendly name for the ring group.
  • Ring strategy – Select the Paging ring strategy.
  • Ring time – Specify how long the phones should ring for.
  1. If you have phones that support multicast, and you have a very large installation with specialized requirements, you can enable the Multicast option. For most installations this option is not required.
  2. In the “Ring group members” section specify the extensions that should be part of this paging ring group. Simply click on the extensions and click on “Add” to make them a member.

Important: Before using the Paging or Intercom feature make sure that you have specified the paging/intercom prefix number by:

  1. From the 3CX Management Console, select “Settings” > “Advanced” > “Dial Codes” tab and adding the paging prefix in the “Paging” field (*11 for example).
  2. Make sure that the user who is trying to page a group has the right to do so, select “Extensions” > “Edit Extension” > “Rights”, Check the “Can Intercom” option in “Rights currently assigned” section. Only needed in direct intercom calls without ring groups.

Note: The “Ring time” and “Destination if no answer” options will be ignored, since they are not relevant for paging.

Intercom

The intercom feature allows a phone system user to make an announcement to a single extension. In this scenario the audio is two way, and the called party can respond immediately without picking up the handset. To call a user via the intercom function:

  1. Prefix the extension you wish to call with the paging/intercom prefix (that you specified in “Settings” > “Advanced” > “Dial codes” > “Paging” field), followed by the extension number. For example you specified the paging prefix to be *11 to make an intercom call to extension 100 you should dial: *11100.
  2. You can now announce your message.

See Also

You might also be interested in:

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