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Set Room Status

Set Room Status


This function allows cleaners to set the status of the room via the phone. The maid status message is triggered by a call from the room in question and by entering the special feature code (the dial code set in the configuration section of the 3CX Hotel Management Console which is also used for the Mini bar codes), followed by the appropriate code to specify the status of the room.

Note: The codes are different depending on the PMS system used. 3CX PMS supports 9 Maid code states whilst Fidelio supports 6.

For example: Dialling “*682” from room 101 will trigger a maid status message to the PMS that will set the status of room 101 to clean. In this example “*68” is the special feature code (configurable) and “2” is the status code “Clean”.

Further information on how to use the dial codes to set a room status can be found in the Dial Code documentation.

If the code is correct, or incorrect, the corresponding media message will be played. The audio prompt files can be configured from the 3CX Hotel Management Console > “File” > “Configuration” > “Maid Status Code” Section. 

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