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3CX PBX Integration with PMS (Property Management Systems)

3CX integrates with some of the most popular PMS systems in the hospitality industry such as: Protel, roomMaster, Brilliant Hotel Software and Micros-Fidelio. This allows hotel staff to increase operating efficiency by taking advantage of all communications and management features from within the Hotel Management Software. It’s also possible to automate sharing important guest information, like check-in and check-out times, room cleaning status, or other maintenance management information to streamline hotel operations.

3CX's Hotel PBX allows for a personalized service as guests names appear in reception when they make a call

Integration Options

The 3CX Hotel PMS Integration can integrate with PMS systems in the following ways:

  1. Via the 3CX Protocol, which resembles the Mitel SX 2000 hotel API, such that you can select the Mitel SX 2000 PBX in your hotel software.
  2. Via the Fidelio protocol
  3. Exchange of data can also be done on a custom basis. In this scenario, documentation must be provided by the reseller.

Please note that 3CX will require full documentation on the PMS system interface and full cooperation from the PMS vendor. Additional charges may apply if the PMS system is not fully supported by the above interfaces.

Supported Property / Hotel Management Systems

Below are the hotel systems that can be supported via the above interfaces:

Other hotel software systems are available on request and an additional development or support charge may be requested.

Integrate your 3CX Hotel PBX with popular PMS Systems

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