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Customer Service Representative (Nicosia, Cyprus)

3CX is looking for a first-class Customer Service Representative. So if you have a gift in building trust and understanding people’s needs while at the same time providing exceptional customer service, then you are just the person for the job.

About the 3CX team

3CX’s Customer Service team is in charge of ensuring that our 250,000 customers and 10,000 partners around the world experience the highest possible level of customer service in a timely manner. The CSR team plays an important role within the company and reports directly to the Marketing Director.

About the Job:

  • Ensure the highest possible level of customer service
  • Dealing with inbound calls, customer and partner inquiries
  • Handling complaints
  • Manage all daily requests and queries by phone and email for End Users and Partners.
  • Escalating requests and queries to the appropriate departments.
  • Liaising with internal departments to provide correct information and guidance on 3CX products.
  • Always looking to increase the quality and effectiveness of replies and reduce response times to surpass customer expectations.
  • Respond to assigned ticket types within the established KPI (Key Performance Indicators) quality score and ticket handling time.
  • Shift work – this position will be on weekly rotation between morning and afternoon shifts.

About the Applicant:

  • Native English speaker
  • Excellent verbal and written communication skills
  • 2 years experience in a similar role
  • Resourceful and able to quickly find and locate policies and procedures to deliver correct information in a timely manner
  • Collaborates by sharing best practices with peers and team
  • Team Player
  • Excellent time management skills
  • Experience in Telecom/VoIP/IT will be considered an advantage
  • Ability to answer/process large volume of tickets
  • Problem solving skills
  • Enjoys learning about new technologies and obtaining new skills.
  • Ability to work in a fast paced environment.

How to Apply:

Please send your CV along with a cover letter explaining why are you interested in this role to jobs@3cx.com. State the position you are applying for in the subject line of your email, if you fail to do so your application will be disregarded.

Please note that only successful candidates will be contacted.

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