3CX Application / Integration Partners
3CX Application Integrations
3CX can be integrated with 3rd party applications that have been developed specifically for 3CX. Please note that these applications are sold and supported by third parties, and that 3CX can make no guarantee in regards to the functionality of these products, nor can it support them.
Ascendview Monitoring Solutions
Ascendview provides service providers, system integrators, and enterprises with real time monitoring solutions to ensure reliability of mission and business critical systems. With our product WildMetrix you can monitor the status, performance, availability, and events of 3CX Phone System in an easy to deploy solution pack. WildMetrix has a larger library of solution packs and a simple to extend framework for unified monitoring of the entire technology stack.
Acarda Outbound Call Center
Acarda Outbound is an outbound call center which makes telemarketing and appointment-setting activities efficient and productive. Calling lists are imported to campaigns and teams are assigned a campaign to work on. Agents, who are part of teams, are sent one dial record at a time which is displayed while being dialed via the selected dialing device such as 3CX Phone System. Agents can read from a script window and make notes on the outcome of the call. Requested call backs are automatically placed back in the queue and directed to the same agent again, at the pre-set time. Managers and team leaders can view progress reports and statistics to monitor agent performance.
Deerfield.com develops an add on for 3CX that integrates their VisNetic MailFlow with 3CX Phone System. Visnetic Mailflow is an affordable email management and email customer service software, that allows you to distribute, process, and track messages sent to generic email inboxes such as sales@, support@, and info@. It also allows you to access the entire email history of any customer and leverage a standard response library. With the Deerfield Add on for Visnetic, a pop up window with the customer email history appears when an inbound call is received, displaying the contact record of the caller and email history.
We help you integrate 3CX technology to rapidly improve your organization’s workflow and bottom line. JBHworks provides custom integration solutions for call centers and small to large office environments using 3CX. From customized call flow to call recording management and scoring to robust reporting solutions and beyond, we ensure 3CX becomes a seamless part of your overall solution.
Predictive Dialer is a Windows based comprehensive and dynamic SIP/VoIP dialer with a robust SQL database that can meet the needs of a call center, or act as a stand alone automated dialer processing dialing scripts. You can start off with as little as 1 channel and scale up to 500 simultaneous channels. You can also request unique processing scripts that we call “Actions”, that will meet your exact dialing needs, or just combine the ones we already provide to meet your dialing needs.
Tenfold is leading global provider of cloud-based SaaS solutions that help companies integrate their phone systems with more than 20 CRMs and Help Desk applications in a matter of minutes. Tenfold helps companies increase revenue by enhancing customer and prospect interactions, providing a framework for sales, service and support best practices, increasing organizational technology adoption and offering high-level actionable analytics. Tenfold’s provides solutions that allow 3cx customers to seamlessly integrate with Salesforce, MS Dynamics, Zendesk, Zoho, InfusionSoft, NetSuite, Oracle Sales Cloud and many more.
VoIPTools, Inc. is a premiere developer of commercial and custom software solutions for 3CX. Add-on products include custom integrations, CRM plugins (ZenDesk, ConnectWise, AutoTask, Bullhorn, Vtiger), Dialers (3CX Dialer, 3CX Surveyor), routing solutions, billing options, developer tools, enhanced APIs, recording and voicemail management, custom wallboards solutions, Voice Application Designer (VAD) IVR solutions, backup and monitoring tools, on-call answering services, appointment reminders, collection services, voice-to-text solutions, and much more. Whether you are looking for a commercial add-on or a custom 3CX solution, we can help! 3CX Partners be sure to ask us about our VoIPTools Partner Program.
WatchGuard® Technologies, Inc. is a global leader of integrated, multi-function business security solutions that intelligently combine industry standard hardware, best-in-class security features, and policy-based management tools. WatchGuard provides easy-to-use, but enterprise-grade protection to hundreds of thousands of businesses worldwide.
3CX CRM Integrations
3CX has always gone over and above standard PBX solutions to provide a product that boosts productivity and efficiency within the work-space. With this in mind, it is only natural that 3CX would natively integrate with all major CRMs listed below:
The cooperative DATEV eG, Nuremberg, Germany, is a software company and IT service provider for tax consultants, auditors, and lawyers as well as their clients. DATEV offers support in the fields of accounting, business consulting, taxation, enterprise resource planning (ERP) as well as organization and planning.
French management software publisher, EBP supports small and micro businesses since 1984. We offer solutions for Accounting, Finance, Business Management, Payroll and CRM. These software are declined for the building trades, automotive, business, real estate, and restaurant. They are distributed in France, Belgium, Switzerland and Spain.
Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses. In June 2011, Freshdesk won the Microsoft BizSpark Startup Challenge and one hundred days after that we celebrated our 100th customer. Today we have more than 800 passionate employees globally and Freshdesk helps over 80,000 businesses and organizations around the world offer better, more personal support to their customers. And of course, we use Freshdesk ourselves to keep our customers happy.
With Google Apps Contacts, users in your organization can share contact information with each other in a global Directory. Each global contact can include a name, email addresses, phone numbers, employee information, and more. Users can also keep track of their personal contacts. They can look up information from a central Contact Manager or while typing addresses in emails or calendar invitations.
Microsoft Dynamics offers a full range of software focused on delivering business insights that matter to both you and your customers. Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence and campaign management in the cloud, on-premise or with a hybrid combination.
Increase user productivity and keep your organization safe, while maintaining the control you need. Exchange lets you tailor your solution based on your unique needs and ensures that your communications are always available, while you remain in control. It also helps you be more productive by helping you manage increasing volumes of communications across multiple devices and work together more effectively as teams.
Outlook is the free email and calendar service that helps you stay on top of what matters and get things done. Outlook.com automatically connects you to a host of Microsoft apps and services including OneDrive, Skype, Office Online, OneNote, and more.
Nutshell organizes your customer information and makes it easy for everyone on your team to use. Streamline communication and get a complete view of your customers. Once you have all customer information in one place, you’re ready to build sales processes to help your team sell more efficiently. Nutshell helps you nurture relationships beyond the first sale. Delight your customers and turn them into advocates for your products and services.
It’s the Office you know, plus tools to help you work better together, so you can get more done — anytime, anywhere. Office 365 keeps itself up to date, so you always have the latest features of Word, Excel, PowerPoint, and more. Whether you’re working online or off, from your computer, tablet, or phone, Office 365 has you covered. With low upfront costs and the flexibility to add users and services as needed, Office 365 provides the ROI you need to succeed.
Salesforce is much more than just a CRM solution. It brings together all your customer information in a single, integrated platform that enables you to build a customer-centred business from marketing right through to sales, customer service and business analysis. This gives you more complete understanding of your customers to drive your business’s success. That’s why we call it the Customer Success Platform.
Founded in 2004 with offices in Sunnyvale, California and Bangalore, India; Vtiger is a CRM software company on a mission to help customer facing teams at small and medium sized businesses work more effectively to build lasting relationships with customers through easy-to-use and customize CRM software. Supported by an active community of users and developers, Vtiger CRM is available in more than 10 languages and receives input from businesses and partner networks in more than 100 countries around the world.
Zendesk is a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal, and productive. We start by helping companies provide great support and then mature with self-service and proactive engagement.