With a Hosted PBX companies essentially take their phone system off-premises to a third-party PBX provider and let them handle much of the responsibility.
The biggest benefits are the cost and the network issues that arise when a small company wants to install a Unified Communications solution. Small companies don’t have the bandwidth to put VoIP and UC on their internal networks so all of a sudden they have to worry about quality of service. Hosted PBX Providers eliminate this headache for businesses. The Hosted PBX Provider still has to be managed by the business but they will not need to hire a dedicated person to do so.
For small companies with 5 to 10 connections hosted PBXs are ideal as they do not have any in-house administration to worry about and neither are they involved in the phone system. The responsibility and administration is passed on to the Hosted PBX provider.
As with any service provider, it’s up to the customer to do their research and compare hosted VoIP/PBX providers to find the one that best fits their needs.
Initially companies must look at finding a hosted PBX provider that supports mobile initiatives. It’s important for the desktop phone system to be able to interact with smartphones or other mobile devices to forward calls, but there are also in-depth applications available from some vendors that will essentially give the user a full desktop client on their mobile device. This is particularly helpful for companies that embrace bring-your-own-device policies and want to give users the ability to use mobile VoIP/PBX clients.
It’s also important to find a provider that the company feels that they can trust and that can provide them with personalized customer service.
For example, the company may want to have different queues that are dealt with in different ways, or they may want different forwarding rules. If the hosted PBX provider can’t deal with those requests because they’re too complex, then it’s not going to work. Find a provider that has been around for a while with a good footprint in the market but is still small enough to offer that service.