3CX helps businesses enhance their communications with an interactive voice response system, built into 3CX Phone System.
IVR is a telephone technology that is normally a pricey addition to a phone system. Despite this, 3CX Phone System for Windows delivers it as a standard built-in feature.
With 3CX’ IVR system it is possible for pre-recorded audio files or dynamically generated TTS (text to speech) audio to explain options available to callers. The caller responds by pressing a digit, a combination of digits or by saying a short phrase.
Interactive Voice Response technology allows businesses to supply callers with around the clock information without the need of a human receptionist or agent. This allows for cost savings and improvements in customer satisfaction.
3CX Phone Systems’ IVR offers a complete IP Telephony solution that is scalable, feature-rich and cost-effective.