3CX offers seamless, out of the box integration with several applications for a true Unified Communications experience. Whether you’re a hotel looking for a phone system to integrate with your PMS system, such as Protel or Micros-Fidelio, or need flawless compatibility with your company’s CRM, 3CX has the plugins and APIs available to make integration quick, easy and a joy to work with.
3CX Hotel Module
The 3CX Hotel Module gives additional functionality to the phone system to make it the perfect solution for hotels or hospitality environments. Check in/out, wake up calls and easy billing are just a few of the features included.
With 3CX Pro/Enterprise edition, out of the box integration with several of the top CRM applications is included. Enjoy seamless communications across your everyday work processes and boost employee productivity. Has your chosen CRM not yet been integrated? No problem. You can even develop your own plugin with the 3CX Visual Studio Template or make a suggestion to our development team.
- 3CXPlugins – Overview
- Download 3CX CRM Integration Module
- How to Develop a 3CX Plugin
- Supported CRM Systems Installation Guides:
The 3CX Windows API is available for customers and developers (who have purchased the Pro or Enterprise Edition License) to use to integrate their applications with the 3CX softphone client. The API allows for such functions as launching calls from the application, receive notifications about call status and more.
3CX VAD – Voice Application Designer
The 3CX Voice Application Designer allows you to easily create voice applications in just a few clicks by using drag and drop rather than scripting or programming. With the VAD you can automate time-consuming and repetitive tasks, such as asking for customer details and validating them against a database, creating a more efficient experience for both the agent and the customer.
- How to Configure the Last Message to Play on a VAD Application
- Accessing a MySQL database from the VAD
Third Party applications
3CX can be integrated with a number of applications, such as monitoring, integration and security solutions, which are sold and supported by third parties.
- Third Party Applications – List of 3rd party applications developed for 3CX