Configuring the BLF panel for the Windows client
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Wouldn’t it be a time saver if you had a quick phonebook list on your softphone? One like the favorites list we have on our smartphones or IP phones. The 3CX client for Windows provides you with the benefit of having your most-used extensions right there in front of you. With an integrated BLF Panel (Busy Lamp Field) that works exactly like the one on your deskphone, a small light tells you whether an extension is busy or not and allows you to make or transfer calls just by pressing a button.
Using the BLF
To enable the BLF Panel on the Windows client press the Quick Menu on the notifications screen and select “Show BLF side panel”.
Making calls from the BLF panel has never been easier! The integrated BLF of the 3CX client for Windows provides you presence information for all the entries.
You can elevate a call just by pressing the desired contact. Simple as that.
Transferring calls from the BLF panel is as easy as making calls. You can transfer a call when it is still ringing or after you have answered the call by pressing the desired contact.
Note: With the BLF panel you can only make Blind transfers.
Configuring the BLF panel
The BLF Panel can be configured by your administrator from the Management Console or by you through the 3CX client for Windows. Match a BLF button with an extension, so that this button will show the status of that extension. The number of available BLF buttons varies per phone. In the 3CX client it is 28 by default (expandable).
You can also link BLF buttons to a shared parking place or a speed dial. This allows users to easily park or unpark calls by pressing the assigned BLF button. The following options are available for BLFs:
- BLF - shows presence of another extension.
- Speed Dial - link to a phone number for easy calling.
- Custom Speed Dial.
- Shared parking.
- Agent Login /Logout.
- Change status.
You can configure the BLF panel by:
- Right-clicking on the desired button and then selecting “Configure”.
- In the 3CX window you will see the “BLF Settings”.
- Choose the type of BLF you want.
- Select the desired extension.