Make and Receive Calls using the 3CX clients
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06. Make and Receive Calls with the 3CX Client

Make and Receive Calls with the 3CX Client

On this topic

Make and Receive Calls with the 3CX Client

Introduction

Making Calls

Client’s keypad

Phonebook

Hot Keys (available for Windows)

Call History

Presence

Switchboard (available only for Windows and Mac)

BLF Panel (Busy Lamp Field)

Receiving Calls with the 3CX Client

See also

Introduction

The 3CX client allows you to manage your calls from your desktop or smartphone as well as making and receiving calls, even when you’re not in the office. Using just a headset the 3CX client can work as a complete deskphone replacement; with many more features: drag and drop calls for easy transfer, set hot keys, launch calls from your CRM and much more.

Making Calls

You can initiate a call in various ways with the 3CX client:

Client’s keypad

  1. To access the dial screen on your softphone press the  button next to the Search bar.
  2. From the dial screen on your smartphone client or softphone enter the number you want to call.
  3. Click on the Call button to make your call:
  • If you are in CTI mode, the number will be dialed on your IP phone (only for Windows)
  • If you are in Softphone mode, you will have to use your headphones and microphone to make the call.

Phonebook

Click on the Contacts  button in the bottom menu of your client. To make a call to any one of these contacts:

  1. Double click, right click or tap on the contact that you want to call.
  2. On the contact info screen select “Call.”

Read our chapter Using the 3CX Phonebook for more information on the phonebook.

Hot Keys (available for Windows)

You can also make a call using the Hot Key feature, which enables keyboard shortcuts such as copy and paste.

  1. Select the number you want to dial and copy it.
  2. Open the 3CX Client and click on the dial screen and paste in the number.
  3. Click on the Call button to make your call.

Call History

You were in a meeting, and you have missed a dozen calls. Call history may help you to sort out or prioritize calling back.

  1. Click on the Call History  button on the bottom menu.
  2. Find the call entry that you want to call back and double click or tap on the contact. In Android the call will be automatically initiated.
  3. To access Contact Details and select the action press > on PC and Android, otherwise tap on the contact.

You can refresh or delete the call history by clicking on the ,  buttons at the bottom. You can also delete an entry by accessing the Contact Details. In Android you can delete the Call History or all calls by pressing the “X” icon on the top menu. You cannot delete Call History entries from the iOS client.

Presence

There is no reason to keep calling or transferring calls to an extension that is not answering! By viewing the presence screen, you can see whether the person you are reaching for is available, at a meeting or even at lunch.

  1. Click on the Presence  icon.
  2. Select or search the desired contact. Press on the contact and then click “Call” to perform the action. In Android just tap on the desired contact and the call will be initiated immediately.
  3. For more actions you can press the > on PC, Android and iOS or right click on Mac.

For more information regarding the Presence function, read the chapter Using Presence/Status with 3CX.

Switchboard (available only for Windows and Mac)

The Switchboard is an expanded presence screen which offers more functionalities than a regular presence screen with more views to choose from such as the Wallboard and Manager views.

  1. You can access the Switchboard by clicking on the icon , or from the quick menu.
  2. Double click on the desired contact to make the Call.

BLF Panel (Busy Lamp Field)

The 3CX client for Windows also includes an integrated BLF panel. It works just like the BLF panel on your IP phone, a small light tells you whether an extension is busy or not and allows you to easily interact with these contacts. Think of it as your favorite and most-used extensions list. Learn more about the BLF feature in this chapter.

Receiving Calls with the 3CX Client

When you receive a call, the following screen will appear. Click Answer, Decline or Divert to Voicemail accordingly. With the Mac client you may also Divert the call to another extension without the need to answer the call.

mac_win_answercall.png

Tips: 

  1. If you have the Focus feature enabled, on your Windows or Mac client, then the client will automatically pop up.
  2. If you have Auto Answer feature enabled, on your Windows or Mac client, then the client will automatically answer the call.
  3. When a call is received, the 3CX Client for Android and iOS use PUSH technology to wake up the smartphone when it is in sleep mode, thus saving battery life.
  4. On the smartphone clients you can see the missed call in the notifications bar as well as from the locked screen.

See also

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