How to Use the Instant Chat feature with the 3CX Clients
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29. Chat

Instant Chat

On this topic

Instant Chat

Introduction

To Start a Chat

Elevate your chat to a web meeting (only for Windows and Mac)

Chat History

Additional Chat Settings

See also

Introduction

If you are looking for an instant chat integration with your UC solution then 3CX’s chat is the ideal solution for you. The 3CX client comes with integrated instant messaging and you can also elevate your chat to a WebRTC call with audio and video, or even a 3CX WebMeeting, with a single click.

To Start a Chat

  1. Click or tap the Chat  button on the bottom row of icons. On Android and iOS, tap More and then select Messages/ Chat.
  2. Press Compose Chat  or the plus icon.
  3. This will bring up your company’s extension list. Search or scroll to find the extension that you want to chat with and select it. Click OK  or Done to launch the chat window. You can also select multiple contacts and have a group chat.
  4. Click on the entry field at the bottom of the chat window and start writing your message. Press Enter, Send or  to send your message.

Elevate your chat to a web meeting (only for Windows and Mac)

You can elevate your chat to a web meeting and all of your chat participants can join in. To create a web meeting, click the Create 3CX WebMeeting  button. Your browser will launch and you will be immediately logged into the meeting. A link to join the web meeting will be sent to your chat window for your colleagues to use.

Chat History

You can view and delete your chat history. To view the Chat History press the  button on the Windows client. On Android, the history appears in tabs above the message panel where you can select from day, week, month or all, and on Mac you must select the Show history option. To delete the Chat history:

  1. Tap the Chat  button to view your chat log.
  2. On the preferred chat right click for Windows and Mac, long press for Android, or tap “Edit” for iOS. Select “Delete”.
  3. A screen will appear asking you to confirm the deletion, press OK.

Additional Chat Settings

From here you can configure a variety of helpful settings for using your chat feature. In particular:

  • Chat Sound: You can select from a drop down list your preferred sound for when receiving a chat. Available only for Windows and Mac.
  • Chat Window: By enabling this option, the chat window will automatically open when a chat is received. Available only for Windows and Mac.
  • Block Users: You can select a number of extensions that will not be able to contact you via chat.

See also

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