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The 3CX Click to Call Extension

On this topic:

Installing the 3CX Click to Call extension

On Google Chrome

On Mozilla Firefox

Customize the Click to Call extension

Calling Numbers from Web Pages with the Click to Call Extension

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The 3CX Click to Call browser extension enables you to dial phone numbers directly from your CRM or browser with a simple click of the mouse. Numbers are automatically transferred to the 3CX Web Client to make the call, eliminating the need for copy and paste.

Installing the 3CX Click to Call extension

On Google Chrome

  1. Open the Google Chrome store and click on Add to Chrome to add the extension to your browser.
  2. Click Add extension in the pop-up window to install. The 3CX Click to Call extension icon will be visible in your browser’s top right corner.
  3. Open the 3CX Web Client and refresh the page to automatically configure the Click to Call extension.

On Mozilla Firefox

The 3CX Click to Call extension for Firefox

  1. Open the Firefox Add-ons and click on +Add to Firefox to add the extension to your browser.
  2. Click Add in the pop-up window to install. The 3CX Click to Call extension icon will be visible in your browser’s top right corner.
  3. Open the 3CX Web Client and refresh the page to automatically configure the 3CX Click to Call extension.

Customize the Click to Call extension

To configure options for the Click to Call extension, click and select “Options” in Chrome or click on the extension icon in Firefox:

The Click to Call extension's options.

  • Call via” - select to make calls via the  3CX Web Client (v15.5+) or 3CX App for Windows.
  • 3CX Web Client FQDN” - the URL used to connect to the 3CX Web Client, configured automatically when the extension is installed, i.e. “https://my-pbx.3cx.eu/webclient
  • Number Length” - the range of numbers (minimum to maximum) the extension detects.
  • “Exceptions” - add website URLs to this list to skip number detection by the extension.

Calling Numbers from Web Pages with the Click to Call Extension

The steps to call from a web page with the Click to Call extension

The Click to Call browser extension automatically detects phone numbers on web pages and works with the Web Client to call:

  1. Click on the phone number.
  2. Click Call on the Web Client’s dialpad to launch a call.

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