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Joining a Web Conference

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Joining a Web Conference

Receiving the Invite

Joining a Web Conference from Chrome or Firefox

Joining a Web Conference on your iOS Device

Joining a Web Conference on your Android Device

Troubleshooting

Smartphone - Switch Camera (iOS only)

Browser - Webcam Not Working

See also

Receiving the Invite

When you are invited to a video conference, you receive an email invite with the meeting title, notes, date and time, people participating and links to join the meeting.

Joining a Web Conference from Chrome or Firefox

You can join a conference from your desktop or laptop using Chrome or Firefox, or from your iOS or Android device:

  1. Click on the meeting link provided in the invitation email.
  2. When joining a meeting for the first time, you need to allow access to your camera and microphone in the browser pop-up.
  3. Enter your name and click login to join the web meeting.

You can use more advanced features of 3CX WebMeeting, like Share Screen” or Remote Control” by installing the latest version of 3CX Click to Call Extension for Chrome or Firefox with these steps:

  1. Click on the link for the Chrome or Firefox extension and click on the Add button to add the extension to your browser.
  2. Click Add in the pop-up window to install and note the 3CX Click to Call extension icon in your browser’s top right corner.

Tip: If you have already installed the extension, make sure that you update to the latest version.

Joining a Web Conference on your iOS Device

  1. Open the App Store on your iOS device, search for 3CX WebMeeting and tap Install.
  2. When the installation is complete, open the app and authorize the application permissions.
  3. Open the invitation email and tap on the relevant link to join from your iOS device.
  4. Confirm opening the link with the 3CX WebMeeting app and tap Log in” to join the meeting.

Joining a Web Conference on your Android Device

  1. Open the Google Play Store on your Android device, search for 3CX WebMeeting and tap Install.
  2. When the installation is complete, open the app and authorize the application permissions.
  3. Open the invitation email and tap on the relevant link to join from your Android device.

Important: The Android version enables you to only participate (audio and video) and not interact in a web meeting, i.e. the React, Chat, Invite, Share PDF features are not available.

Troubleshooting

Smartphone - Switch Camera (iOS only)

When joining a web conference from your smartphone or tablet, your device’s back camera may be activated instead of the front camera. To switch from the back to the front camera, tap your camera view and tap on the lower left camera selector.

Browser - Webcam Not Working

In the unusual event that your video is not working when joining a 3CX WebMeeting from a browser, please follow these tips to ensure your video is up and running in no time:

  • If the “Could not detect your Webcam” message is displayed, your video device is not connected or not working.
  • Check if you can see your preview image at the bottom right of the screen or a red camera icon beside your name in the Attendees list, as this indicates that there is an issue with your webcam.
  • Check if another application is using your webcam by closing all video-related applications, and join the meeting again. This is the most common reason for your video to stop working.
  • Check if your browser may be blocking your webcam:
  1. For Chrome check in “Settings > Advanced Settings > Content settings > Camera.
  2. For Firefox check in “Options > Privacy & Security > Camera Settings...”

See also

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