Moderating users and conducting polls
On this topic
Being able to modify a conference or an online meeting on the spot is crucial for your performance and your customers’ satisfaction. With the 3CX WebMeeting feature you can moderate both the users and the meeting rooms. Imagine having a webinar and suddenly one of your participants starts messing around with the presentation, only because you added that person as an organizer by mistake.
An organizer can provide additional rights to the participants depending on their role. To change the role of participants in an on-going meeting, click on the “Change Role” link next to their name and choose the role:
- Organizer - Has full control of the web meeting and can use all available features, as well as control camera, microphone and chat access. Organizers can also accept, reject or kick a user out of a meeting.
- Presenter - Can share screen, reply to remote control requests, polling and share PDF.
- Participant - Can only request remote control assistance.
Note: The icon denotes the meeting creator and cannot be moderated by the organizer(s).
All roles can react within the web meeting by pressing the “React” button and selecting their reaction, as shown below:
Kick a user out of a meeting
Organizers can kick a user out of a meeting by clicking on the participant’s name and selecting “Kick”, as shown below.
Kicked participants receive the below message and will be removed within 3 seconds.
Users who have been kicked from a meeting can re-join the meeting, as “kicking” is not the same as banning a user.
3CX supports two (2) types of virtual meeting rooms, Private and Shared, as set by your system administrator.
Private meeting rooms
For one-on-one meetings. Ideal for interview purposes, support, customer service queues and so on. Anyone who connects to this meeting is automatically redirected to a virtual private meeting room.
Your personal extension’s or assigned queue’s Click to Meet URL (can be found in your welcome email) can be used as a Private room, enabling anyone who clicks on the WebMeeting link to automatically join via their browser as a participant. When a participant logs in via a:
- Personal WebMeeting link, the system sends a notification e-mail or chat to the assigned extension.
- Queue WebMeeting link, all member agents assigned to the queue receive a notification email or chat. Once a member agent clicks on the link and joins the WebMeeting, other members cannot join.
Note: You can only be active in one WebMeeting room at a time.
Shared meeting rooms
For group meetings. To be able to organize group meetings the option must be enabled by your IT Administrator. Participants clicking the WebMeeting link can join the meeting at any time, unless the “Moderate Participants” option is set by the IT administrator for your extension.
An organiser can accept or reject participants trying to connect to a meeting, if the administrator has set their extension’s WebMeeting link for “Shared Room” meetings with the “Moderate Participants” option. In this way participants have restricted access, they can join the meeting only when the organizer is logged in, and the organizer is able to moderate them, i.e. accept or reject their request to join.
Note: When the “Moderate Participants” option is set, kicking a participant out of a WebMeeting enables the organizer to keep them from re-joining.
Create surveys and poll your audience
Surveys are a great way to enrich engagement and add value to your web meetings or webinars. A survey is a great way to get responses and gather data on a specific topic, while polls can give value to the other participants’ ideas and suggestions. With 3CX WebMeeting you can actively engage with your audience and get their feedback. Meeting organizers can create a poll/survey as below:
- Click on the “Start a new Poll” button on the right sidebar to bring up the “Polling Repository” window.
- In the “Polling Repository” window, click on the respective button to create a “New” poll/survey, “Edit”, “Delete” or “Submit” an existing one.
- Click on “New” to create a new poll.
- Specify the poll’s title, duration, add questions and respective answer choices for the participants and click on “Save” to store the new poll in the “Polling Repository”.
- To share a poll with users to vote on, select the poll from the “Polling Repository” window and click on “Submit”. The poll is shared on all participants’ screens (as shown above) with the questions and choices specified.
- Organizers can monitor an active poll (above), the percentage completed, its status (Open or Closed), the time elapsed and a real time summary of the participants’ answers.
- Clicking on the “Close Polling” button completes the participant polling. Organizers can click on the “Share Results” button to notify participants that they can download a PDF file with the poll results via the “Save to File” button.
- Organizers can click on the “Stop Sharing” button to remove the poll from the participants’ screens and resume the meeting.