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Help Guides

Configure Your Office Hours

12 October 2023

The office hours function allows you to handle calls differently based on the time of day. Office hours are configured at department level and any extensions or system extensions such as an IVR that are part of that department will automatically inherit the office hours from the department they are ...

Setup Your Team

18 October 2022

V18 has been deprecated. Please upgrade to V20.To setup your users on your new 3CX system:Go to “Admin > Users”.Click on the “+ Add user” button.Specify email and name.Select “ROLE” - Now this is an important one. You are set up as the “Owner”, so you can do the kind of things you are doing now like...

Installing 3CX

18 October 2022

Before you start installing 3CX check if this is the right 3CX for you. For companies with less than 10 users we recommend 3CX SMB. It's a FREE and ready-to-go communications solution for up to 10 users. Technically you will have a shared instance together with other 3CX users. You will not have to ...

Latest Blogs

AI Is Making 3CX More Efficient. We're Passing the Savings On.

October 14th, 2026

Lower prices on new 24SC+ licenses, larger deployments and 3-year renewals. AI is changing what businesses can do with their communications platform. ...

V20 Update 10 RC: AI Call Transcription Server for Mac, Pop Out Dialer for Web Client

October 13th, 2026

More flexibility in IP Phone management custom / vendor firmware and better custom template management. Update 10 is now at the Release Candidate stag...

Build Recurring Revenue Around 3CX

October 8th, 2026

Turn 3CX into recurring revenue by building services around the licence your customers continue to need. Selling a 3CX licence can be the start of a c...

3CX Softphone V5.8: SSO, Outbound Number Choice & BLF Transfers

October 6th, 2026

Sign in with Google or MS365, choose your outbound number and set how BLF transfers work. 3CX Softphone V5.8 is now ready for production. Following th...

Deploy Vendor Firmware Directly From 3CX

October 5th, 2026

Use manufacturer firmware per model or individual phone while keeping 3CX-tested firmware as the default. V20 Update 10 gives Admins more control over...

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