Modern, compact and manageable Avaya® alternative
Ready to Go!
3CX comes with pre-configured SIP Trunk & IP Phone templates making set up and management easy.
Non proprietary
Goodbye old, expensive technologies and hardware, costly multi-year fixed contracts and per user pricing.
Built for System Admins
IT know-how is all you need to configure with ease - Designed for IT Admins without telecoms knowledge.
Bring your existing IP phones, SIP trunks and Network. Leverage SIP - an open-standard protocol.
Coming from Avaya®? Here’s what you need to know!
If you’re a business looking to move away from the Avaya® pricing model of monthly, per-user, per-feature pricing - and no longer want to be limited to which IP phones and devices you can use - and you’re looking for an alternative that’s a more flexible and affordable solution, that can be agile in new and unforeseen circumstances, then 3CX is THE ideal mid-market Avaya® alternative.
An established vendor in the market, Avaya® offers a wide range of business communications products - as long as you’re 200 seats and above and don’t have an issue with the limitations of proprietary hardware. But as they focus only on their key customers - expect product depreciations and discontinuation of SIP trunking and CPaaS services. And as complexity is rising, and limitations are increasing, your costs are too. It’s time for a cost effective communications platform alternative!
*All trademarks mentioned are not affiliated with 3CX, its products, or its websites. The owners of these trademarks are not the source of and do not sponsor or endorse, the products/services promoted here. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Easy and flexible management
3CX - so much easier to manage and requires little additional training. Control your PBX and choose your SIP trunks, IP stations, headsets, door phones and CRMs? You're in the right place.
Features included in one license price
3CX includes built-in video conferencing, live chat, mobile apps and CRM integrations at no extra cost. If you have been using Avaya you’ll already know they levy extra charges for many of these features.
A choice of deployment options
3CX provides on-premise, self-hosted, and 3CX Hosting options. With 3CX the choice is yours, deploy in Amazon, Azure and Google or have us host it for you. You can switch at any point.
Open-standard advantage
Avaya® will only work to 100% of its abilities with Avaya hardware. 3CX on the other hand leverages SIP and WebRTC technology, both open-standard protocols. A wide range of compatible VoIP hardware and services facilitates easy integration and communication.
Cost-effective & clear licensing
3CX offers budget-friendly, per year pricing, based on concurrent calls with transparent costs. Unlike Avaya with its more complex and costly licensing structure - requiring additional fees for call recording, mobile apps, and softphones.
Ease of use & management
3CX offers an interface requiring minimum management, allowing easy configuration without extensive IT knowledge. Avaya on the other hand requires a great deal more technical expertise and ongoing maintenance, increasing complexity for system administrators.
200 user Avaya® alternative? Your questions answered...
Yes, you have the flexibility to host 3CX in your preferred environment. You can choose to self-host in a private cloud or on-premise at your office. Hosting options include platforms such as Amazon, Amazon Lightsail, Digital Ocean, Azure and Google. Alternatively, you can opt for hosted by 3CX . Experience it first hand with our free 1-month trial.
No! 3CX has 3 commercial license editions: 3CX Basic, 3CX Professional (PRO) & 3CX AI including transparent annual flat rates with no add-on or hidden fees. 3CX offers an extensive feature list - included in the license fee - which includes telephony, video, live chat, advanced contact center features, AI transcription, smartphone apps, CRM, MS 365 and Google integrations - and more for unified communications, contact centers, and collaboration. It’s an ideal choice for organizations with diverse communication requirements who don’t want to be caught out with additional add-on costs.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
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