In depth call reporting is essential for gaining real-time insights into your contact center performance and customer needs. How long do your agents spend on a phone call? What’s the number of calls they make and receive? What is the overall performance of your queues? Which agent is under performing or burning out? SLA statistics, unanswered calls, abandoned calls – the list goes on. With 3CX’s advanced Call Reporting feature, you can utilize reports to make informed decisions about your business, restructure your call center, optimize agent productivity and increase customer satisfaction.
Keep on top of your call center
Choice of performance reports
Quality of service reports
Chat agent reports
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