Monitor call performance and agent activity with detailed reports
Monitor the performance of your entire team with no restrictions. All users are included - no per-user pricing or reporting caps.
Use AI for quick call summaries, detect sentiment trends, and support agents with data that helps improve response quality.
Performance tracking
Track talk time, queue wait times, SLA breaches, and agent activity in real time. Use built-in reports to make informed decisions fast.
Get started quickly and manage reporting in-house. Set up dashboards, access historical stats, and monitor activity.
Advanced in-depth call center reporting
In depth call reporting is essential for gaining real-time insights into your contact center performance and customer needs.
How long do your agents spend on a phone call? What’s the number of calls they make and receive? What is the overall performance of your queues? Which agent is under performing or burning out?
SLA statistics, unanswered calls, abandoned calls – the list goes on. With 3CX’s advanced Call Reporting feature, you can utilize reports to make informed decisions about your business, restructure your call center, optimize agent productivity and increase customer satisfaction.
Choice of performance reports
View detailed user activity reports, extension statistics, average talking time, and how calls are distributed across the system.
Quality of service reports
Access queue callbacks reports, track SLA statistics and breaches, review queue answered calls sorted by wait time, and monitor team queue call activity.
Chat agent reports
Evaluate your live chat with various chat reports. Review queue chat performance to adjust agent scheduling, check queue agent chat statistics and see a list of abandoned chats with unanswered messages.
All your call reporting questions answered...
3CX comes with an all-in-one Web Client & Admin Console, pre-configured templates for SIP Trunks and a straightforward setup - no IT expert required!
Yes. 3CX can be hosted on-premise or in your private cloud. You choose what works best for your infrastructure.
3CX uses a flat annual fee with no per-user or per-agent pricing. Everyone in your company can use the system at no extra cost.
Yes. If your 3CX license is PRO edition and 16SC and up, you can now sync 3CX with Google BigQuery or PostgreSQL and leverage Grafana for all kinds of reporting, dashboarding and visualisation capabilities.
3CX AI Reports gives you visibility into customer tone and call content, helping you identify issues and improve agent response quality.
You get detailed reports on agent activity, call distribution, queue performance, SLA breaches, talk time, abandoned chats, and more.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
More than 350,000 businesses globally trust 3CX to
power their everyday communications
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