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Visually Create Call Flows & Voice Apps

With the 3CX Call Flow Designer (CFD) you can easily create complex call flows and voice applications visually – without programming or scripting. For example, query a caller for a customer number, validate this number against a database and route the call based on customer type. Or create a call flow that routes calls based on time of day. Automate repetitive tasks and save valuable agent and customer time! Download 3CX Call Flow Designer here. To run Call Flows and Voice apps you have created with CFD, you need a PRO edition.

Create Your Call Flows Visually

The graphical interface lets you put together the components of your voice application using drag and drop – rather than cumbersome scripting or programming! Visually design an application in hours rather than weeks. Your call flows can include control components such as conditions, loops and variables. When your call flow is ready and tested, simply upload it to 3CX.

  • No programming required – drag & drop
  • Visually design application in hours
  • Include control components
Design your own voice applications with the 3CX Call Flow Designer
Create your own sample applications with 3CX Call Flow Designer

Sample Applications

Some example call flows you can build:
  • Route calls based on time of day
  • Direct calls based on customer input
  • Validate customer data against a database
  • Phone surveys
  • Implement a Voice Payment gateway
  • Callback scheduler
  • Automatic outbound dialer – call numbers and distribute to agents

Powerful Call Flow Building blocks

The Call Flow Designer includes ready to use building blocks that you can use in your call flows:

  • Playback
  • Menu
  • User input
  • Record
  • Disconnect
  • Transfer
  • Database Access
  • Email sender
  • Read / Write to File
  • Code execution
  • HTTP Requests
  • Sockets
 building blocks - build your won voice applications using drag and srop with 3CX call flow designer
Kaspars Bergs, Infrastructure Department Manager, 4Finance:
4finance 3CX is the best price performance option. The phone system allows you to create almost any configuration you need, starting from a simple interactive voice response and ending with a complex system with customised call flows.