Save employees time and improve the customer experience with the 3CX Call Flow Designer (CFD). The user-friendly, visual app allows you to easily create strategic call flows and voice applications so that agents can more efficiently handle calls and customers can get to where they need faster. Advance your phone support structure and delight customers with a professional support portal. Create rules for call routing based on customer type, time of day and more so that no call goes unanswered. What’s more, authentication and credit card components ensure that security and privacy are taken care of.

Automate Call Handling

  • Route calls based on time of day or customer input.
  • Authenticate callers based on customer ID or other input.
  • Automatic outbound dialer & callback scheduler.
  • Implement a voice payment gateway.
Happy woman in front of a laptop
CFD Build Screenshot

User-friendly
drag & drop interface

  • No programming required – graphical interface with drag & drop.
  • Visually design applications in hours rather than weeks.
  • Include control components such as conditions, loops and variables.
  • Multi language text to speech and speech to text.

Ready to use call flow
building blocks

  • Fully configurable, pre-built components.
  • Implement voice input, record, email sender, menu & more.
  • Secure & private authentication, user input & credit card.
  • Components for encryption, CRM lookup, database access & more.
CFD block settings Screenshot
"hello" in different languages

Automate responses using
Text to Speech

  • CFD uses NLP (Natural Language Processing) capabilities.
  • Leverages Google’s Text to Speech (TTS) and Speech to Text (STT).
  • Recognizes over 120 languages and variants.
  • Able to customize pronunciation of words.